Summary

MCB Bank
Branch Manager July 2019 – Present
• develop, maintain, and implement the business plan for branch
• conduct fortnite and weekly meetings to motivate and discuss staff issues
• maintaining the daily activities of the branch
• provide excellent service to customers
• resolve services related issues including account opening , resolving complaints and others
• close the sales call brining up NTB
• focus on CASA that improve YTD business of branch
• managing branch portfolio
• calling on dormant / inactive accounts
• consistent effort and focus on branch key areas to improve the profitability of branch
• sales Call meetings and lead materialization
• Increase the cross sell of branch
• arranging in branch training sessions on staff skills development
• supervising, coaching, and developing branch service
• regularize AML/CFT regime, and adhering compliance policies
• ensure budget planning and self-monitoring
• liase, communicate, and update the business messages to staff


Relationship Manager July 2017 – June 2019
• provide superior client service to customers
• growing and developing relationship with customers
• Identifying needs of existing and potential customers and then ensuring that appropriate
• resources are committed to meeting those requirements.
• managing portfolio and giving growth by increasing volume in ETB and NTB’s
• responding to AML’s timely and updating KYC
• creating cross sell and up sell opportunities.
• maintaining MIS, Call Reports
• providing end-to-end financial solutions to the bank customers

NIB Bank May 2017 - June 2017
Relationship Manager


Standard Chartered Bank (Pakistan) Ltd.

Floor Relationship Manager (FRM) – Main Head Office Branch September 2007 – May 2011
• Prepare Certificates for customers (withholding tax, balance and maintenance certificates, proprietorships letters etc)
• To provide customer support, follow ups, schedule meetings, and to complete day to day tasks.
• Cheque book loading and ensure that it’s sent to the relevant department, prepare statements and manage it within TAT for all services rendered.
• To coordinate with different departments for time to time support and query.
• To answer customer’s queries on phone and direct them to the relevant channels.
• Logging customer complaints and handle it via LMS.
• On time support with different channels for follow-ups.
• To ensure and extensive filing system and to maintain customer database, relevant to the day to day services.
• To supervise stationary, email correspondence and to maintain database for ATM.
• To ensure that all cards, statements etc are (received/delivered)
• To correspond emails
• Streamline processes as per requirement.
• To look after admin related work as well.. include branding, branch merchandizing, and maintenance related issue.
• MIS’s of all service and BAU related work.
• Coordinator of Online Banking --- registering / educate Customers for I banking enrollment, to resolve and sort problems for I Banking, maintaining MIS.
• To look after branch merchandizing stuffs.
• AML’s responses, and managing portfolio.
ZRG International (Pvt) Ltd.
Business Development Coordinator February 2007 – August 2007
ZRG is an IT and Telecom company, Contact Center Solution provider.

• Report to Head of Sales and Marketing , CEO
• To prepare minutes of the meeting in an efficient manner.
• Work on RFP’s, Quotations, proposal making, Visio Diagrams.
• Coordinating between Marketing, Customer Services, and Sales Department.
• To coordinate in Project deployment phase.
• To arrange meetings / appointments, and travel arrangements.
• Coordinating through mails with existing and potential customers.
• To take queries from clients and work on their requirements with team.
• To work on tenders.
• To maintain a proper data base of existing and potential customers.
• To attend phone calls for Marketing and Sales Department in an efficient manner and direct all calls to the concerned area.
• To attend to any tasks handed to me from time to time.
• To prepare and attend presentations (in house – client site), seminars, exhibitions etc.
• To do QA of all documents.

Eveready One World (Pvt) Ltd
Admin Incharge, Coordinator, Students Councellor, PA to SVP December 2005 – May 2006

Eveready is a call Centre and group of companies in connection with Eveready Impex, Eveready Pictures and it is also a joint venture of
Shaheen Foundation with Ensign Communiqué (Call Centre).

• To attend to the SVP Marketing/Business Development/Specialized training.
• To retrieve and respond to company emails / correspondences.
• To maintain an extensive office filing system.
• To attend to all incoming phone calls in an efficient manner and direct all calls to the concerned area.
• To coordinate all training programs and answer any trainee related queries.
• To coordinate between the Eveready One World and Ensign Communiqué based at Shaheen Complex.
• To attend to any tasks handed to me from time to time between the two companies mentioned above.
• To maintain a proper Data Bank of all communications and contacts of the company.
• To prepare and attend presentations, attend seminars, Citation Ceremonies and any task related to these.
• To maintain an attendance register of my department company employees.
• To maintain a working Health and Safety register and equipment for the office.
• To attend all meetings and prepare minutes of all meetings between any Executives of Eveready One World and other group companies both internally and externally.
• To arrange meetings for SVP Marketing and Business Development.
• To make travel arrangements for company.
• To sort out CVs for candidates who applied for training program and to conduct their interviews (HR Induction).
• To arrange meetings.

Winson (Pvt) Ltd.
Sales Executive & Team Leader September 2004 – June 2005
It’s an ISO certified vehicle tracking company
My task is to deal with corporate level clients; some of the clients are Nestle Milk Pack, AVA, Euro Car, SSGC, PTA etc and to work on fleets.
I also deal with institutional and retail sales. Besides this, I setup meetings with corporate clients, and conduct presentations.

Education

Petroman Training Institute (Shahra-i-Faisal) Affiliated with Shah Abdul Latif University, Khairpur
BCS (Hons.) 2001- 2004

NCR Education Centre
Diploma in Computer Science (DIT) 1998-1999
MCP in Windows NT 1999

PECHS Girls College
Intermediate (Science)


Achievements

• State Bank Trainer of NFLP (National Financial Literacy Program)
• Star Awards RBG South Winner for Month October 2019