Summary

Mob: +92320-6688429
Hello ,this is Farrukh ,recently moved back to Pakistan (Lahore ) from UK . I have MORE than 8 YEARS well and profound experience in Hotel and Restaurant General Management and HR Department ,have enormous experience in Customer services as well in UK.Full UK employment history will be presented at interview stage.I have great background in well known international food franchises like Subway, Muffin Break and in Nando's Peri Peri and now working as a CCTV security Officer in Coca Cola Company . I have great confidence to give you my 100 percent to make your business flourish .I'm fluent in both English as well as in Urdu.
Other "Major Skills " that always help me in my practical life.
2 Years Customer Escalation Management
5+ Years Customer Service Certification (CBP)
2 Years Diploma in Hardware Assembling & Software Installation (2 years)
2 Years Diploma in Internet+ E-mail, & Networking Essentials (2 years)
1 Year Diploma in MS-Office
1 Year Diploma in Windows 2000
5+ Years Hiring And Team Building
5+ Years Leadership qualities
5+ Years Leading Diverse Teams
5+ Years Managing Large Teams - 20+ People
1 Year MS Desktop Customer service

Hope I will have a great career in Pakistan as well.

Experience

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General Manager
Subway International
Mar 2015 - May 2016 | Northamptonshire, United Kingdom

Managing Opetations, Creating Rotta , Customer services, Operating Tills, Front of House, Back of House, Food handling, Managing ...

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General Manager
Pizza Hut Swansea - S
Mar 2008 - Jun 2011 | Leeds, United Kingdom

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General Manager
Pepe\'s Piri Piri Restaurant
Sep 2024 - Sep 2024 | Northamptonshire, United Kingdom

Customer services, Operating Tills, Front of House, Back of House, Food handling, Managing Things, Sales

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General Manager
Café Muffin Break Northampton - Northampton
May 2012 - Sep 2024 | Northamptonshire, United Kingdom

Education

Oxford College of Further Education
Diploma, P G Diploma in Business Administration‎
Business Administration
Completed
2008
University of Central Punjab (UCP)
Bachelors, Bachelors in Arts, Bachelors‎
Business Administration
Grade B
2006

Skills

Expert Complaint Management
Intermediate Customer Escalation Management
Expert Customer Service Certification (CBP) 
Intermediate Diploma in Windows2000 (1 year)
Intermediate Handling Assignments
Expert Hiring Team Building
Expert Leading Diverse Teams
Expert Managing Large Teams =
Intermediate MS Desktop Customer Service
Expert RESTful APIs
Expert رعاية العميل

Languages

Intermediate Hindi
Expert Punjabi
Expert Urdu
Expert English

Farrukh Contacts

Muhammad Ahmad
Pakistan Agricultural Storage & Services Corporation (PASSCO)