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Summary
I'm a creative individual who wants to learn and experience new things. I like travelling and socializing. I encourage new ideas and suggestions. I have been associated with TCS since 2 years and i have learned a lot i must say. My managers are kind enough to guide me and suggest ways to improve it since its my first job. I think my biggest strength is; I welcome challenges and try my best to get through it through continuous learning and support. Appreciation motivates me a lot.
Projects
Experience
Senior HR Officer
Talent Acquisition | Recuitment & Selection | HR Data Management | SAP Success Factor | HR Reporting | HR Operations
Associate Consultant HR
Looked after Projects of:
UNICEF: Training Management
NBP: Recruitment & Selection
Team Lead
Being a Team Lead, I am responsible for,
- Managing a team of around 70 people
- Maintaining Service Level
- Handling Team queries
- Plan & Train newly hired staff
- Resolving their conflicts
- Maintaining their KPI\'s
- Maintaining Monthly and Yearly Performances for appraisals
- Quality Control
- Ensuring smooth flow of information
- Team Building
- Identifying their strengths and grooming their personalities
- Highlighting their weaknesses individually and suggesting ways to improve it
- Counselling
- Roster Scheduling
- Maintaining Attendance
- Other operational tasks given by managers
Service Ambassador
As a Service Ambassador, I was responsible for;
- Handling customer queries
- Providing information that is required by customer
- Handling customer complaints
- Resolving their issues
- Coordinating with operations
