Summary

Responsible and dependable Customer Service Representative with 2 years’ progressive experience with different companies across Karachi. Highly skilled in performing office support duties such as providing information to the public, receiving payments and addressing customer complaints. Demonstrated ability to ensure that appropriate changes are made to resolve customers’ problems and refer customer grievances to designated departments for further investigation. Proficient in Autodialing systems such as Predictive dialers and Automated attendant systems. Areas of expertise include:

– Customer relationship management
– MS Word, Excel, PowerPoint
– Customer account creation

Experience

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Customer Service Representative
Verbs Solutions
Oct 2016 - Present | Karachi, Pakistan

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Customer Service Representative
GSS Global Source Service
Jun 2016 - Sep 2016 | Karachi, Pakistan

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Customer Service Representative
Success comunication
Apr 2016 - May 2016 | Karachi, Pakistan

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Customer Service Representative
MS Global Inc
Jan 2016 - Mar 2016 | Karachi, Pakistan

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English Teacher
Berlitz Institute of English Language
Jun 2015 - Dec 2015 | Mirpur Khas, Pakistan

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English Teacher
Beacon House School
Mar 2014 - Feb 2015 | Mirpur Khas, Pakistan

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Accountant
Philip Morris International
Apr 2013 - Jan 2014 | Mirpur Khas, Pakistan

Education

University of Sindh
Bachelors, Bachelors in Arts, B.A (Hon)‎
English Linguistics
Grade A
2015

Skills

Expert Pursuing News Stories
Beginner Vehicle Allocation
Intermediate عمليات خدمة العملاء

Languages

Expert Urdu
Expert Sindhi
Intermediate English

Suneel Contacts

Abdul Ghuffar
Ravi Group of Companies
Bushra Ahmad
Faysal Bank Islamic
Sajjad Ahmed
MCB Bank Limited
Aqsa Younas
American Lycetuff School (ALS)
Mehran Yaqoob
Punjab Information Technology Board