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Internal Audit , Customer compliant handling ,

• Assisting Fraud and Control, Compliance and Quality Assurance teams
• Development and implementation of SOPs and Internal Controls
• To Make Sure that policies & Procedures are Available & Followed
• Ensures that the department processes are synchronized with the organization’s vision and policies.
• Ensure Guidelines for employees safety and Security within the organization
• Responsible for the compliance with personal data protection legal requirements
• Responsible for Conducting internal audits and spot checks through different available modes

• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Meeting sales target assigned to team.
• Reporting / Data Logging
• To be able to handle employee concerns and provide conflict resolution. To address all employees’ grievances.
• Designing & implementation of work procedures for effective operations
• To motivate the employees in order to meet all targets and create healthy competitive environment through recognition, guidance and incentive programs.
• To ensure that highest level of quality customer care is delivered based on pre-defined quality benchmarks.
• Strategic planning and making important decisions at functional level
• Keen monitoring of team member’s performance in order to keep profiles.