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Shehneel Khan
Counter Services Officer
Bank Alfalah Limited - Karachi, Pakistan
Summary
A motivated, dedicated graduate seeking position of Customer Service Executive with an ambitious Organization.
Experience
Counter Services Officer
Bank Alfalah Limited
Nov 2022
- Present
| Karachi, Pakistan
Cash handling, Account opening, RTGS , Remittance, clearing and other banking transactions, customer services.
Branch service ambassador
Bank Alfalah Limited
Mar 2019
- Present
| Karachi, Pakistan
Phone Banking Officer
Habib Bank Limited
Feb 2017
- Mar 2019
| Karachi, Pakistan
Phone banking officer
Examination Intern
The Institute Of Bankers Pakistan
Mar 2016
- Jul 2016
| Karachi, Pakistan
Work as IBP superior qualification examination invigilator .enter data on tasheel and excel .
Marketing Intern
The Institute of Bankers Pakistan
Feb 2016
- Feb 2016
| Karachi, Pakistan
I did Certified General banker project .work as call center agent asked queries of candidates ,process and enter data on Excel .
Education
Iqra University
Masters,
Masters in Business Administration,
MBA
Human resources Management
CGPA 3.0/5
2022
Khadim Ali Shah Bukhari Institute of Technology
Bachelors,
Bachelors in Business Administration,
BBA
Marketing Management, Human Resource Management, Financial Accounting
CGPA 3.0/4
2021
University of Karachi
Bachelors,
Bachelors in Commerce,
B.Comm
Communication, English, Auditing
2016
Crescent Public Higher Secondary School
Intermediate/A-Level,
Intermediate in Commerce,
HSSC
Accounting, Commerce, Economics
Grade B
2012
Saleem Nawaz Fazaia College Masroor
Matriculation/O-Level,
Matric in Science,
SSC
Chemistry, Computer Science, English
2010
Skills
Beginner
Analytical Skills
Intermediate
Branch Operations Management
Intermediate
Client Contact Skills
Intermediate
Communications Development
Beginner
Conservation Awareness
Expert
Customer Focused
Intermediate
Customer Relationship Management
Intermediate
Customer Service Certification (CBP)Â
Expert
Customer Service Skills
Beginner
eCommerce Account Handling
Beginner
End to End Sales
Beginner
Excellence Management
Beginner
Handling Assignments
Beginner
IT Support Responsibilities
Beginner
Manage Client Bookings
Beginner
Microsoft Applications Experience
Beginner
MIS
Beginner
MS Excel
Intermediate
Official Tasks Handling
Intermediate
Persuasion Customer
Beginner
Planning
Beginner
Scale Management
Expert
Team Player
Expert
Time Management
Intermediate
Vendor Relations Management
Beginner
المبيعات الاستراتيجية
Intermediate
تمثيل رعاية العملاء
Languages
Intermediate Urdu
Intermediate English
