Summary

I have been working for last three years as complaint analyst in a reputable bank

Experience

Company Logo
CRU Officer
Habib Bank Limited (HBL)
Oct 2016 - Present | Karachi, Pakistan

Email channel complaints handling and resolution of complaints via BMP or state bank of Pakistan

Company Logo
CRU SPECIALIST in HBL SERVICE QUALITY
Habib Bank Limited
Oct 2016 - Dec 2031 | Karachi, Pakistan

Service quality as complaint analyst

Education

University of Karachi
Bachelors, , BS Commerce‎
BS FINANCE
CGPA 2.3/4
2016
University of Karachi
Bachelors, Bachelors in Commerce, Bs commerce‎
Accounting & Finance
CGPA 2.3/4
2016

Skills

Expert Acquisition Skills
Intermediate AML
Intermediate Analysis Of Internal Banking
Intermediate Anti Money Laundering
Beginner Bookkiping
Intermediate Branding Skills
Expert Cab Controlling
Expert Complaint Management
Beginner Conservation Awareness
Beginner Corporate Portfolio
Intermediate Credit Analysis
Intermediate Credit Risk
Expert Customer Experience Management
Expert Customer Service Skills
Intermediate Determining The Vision for The Redesign
Intermediate Developing a Detailed Plan for Implementation.
Expert Dispatch Skills
Expert End to End Sales
Expert Establish Internal Communication Channels
Intermediate Establishing Performance Measures for Evaluation
Intermediate Finance Reporting
Expert Financial and Budgeting Skills
Beginner Fintech Trends
Intermediate Fund Accounting
Beginner good in speaking english
Beginner Handling Assignments
Expert Interpersonal Skills
Intermediate ISBP
Intermediate Mailing, Drafting And Customer Communication
Intermediate MIS
Intermediate Portfolio Analysis
Intermediate Product Management
Intermediate Product Marketing
Expert Reporting Skills
Intermediate SBP Regulations
Intermediate SMA
Beginner Swift
Beginner Trade Business Volumes
Intermediate Transaction Monitoring
Intermediate UCP
Expert المهارات المعدنية

Languages

Expert Punjabi
Expert Urdu
Expert English