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Summary
prestige and pride Seeking challenging position career opportunity with progressive organization that provide me the platform to be coming a well-recognized professional and higher learning that will ultimately attaining for the organization and my Self.
Experience
Associate Manager Business IT Support
Make sure connectivity of the branches remains uninterrupted during business hours and all equipment are working.
Provide IT related issues support and resolution (Hardware & Software) within defined TAT to respective regions branches.
Maintaining backup of IT inventory for smooth operations and replacement and provided the same to branches against PR Form with prior approval.
Maintain MIS of IT Equipment of Branches & Quarterly inventory.
Collect dead equipment from each branch and maintain MIS of same.
Coordinate with the Security Team and resolve security cameras issues on priority which are not viewable in the Central Monitoring System.
Configure & maintain camera recording in backup.
Ensure to transfer user data, emails etc. due to system replacement.
Ensure to resolve Hardware and Software issues remotely or through physical visits within defined TAT; as request received over Helpdesk Portal.
Resolves network Issues remotely or on visit if require.
Resolve ups issues with help of Vendor of Vendor of each branch at earliest and escalation in case of any delay by vendor.
Configure & maintain Wireless devices of each branch and Regional Office to connect Laptops and Tabs.
Deploy IT equipment in new Branches and make sure Branch is ready for operations as time frame.
Configure whole Branch system& devices including Firewall/Switches Security Cameras and Printers.
Configure Juniper firewall with new core setup and making VPNs of both Branch and Security Cameras for each Branch.
Configure Sonic Wall firewall for Branch.
Ensure working of whole Branch, I/O and UPS Sockets.
Replacing I/O s and 0-45 connectors for specific system/device when required.
Performed Preventive Maintenance as scheduled and on visits when required.
ATM network connectivity support.
Network link management at branch end, and coordinate with network Team Telenor Bank.
Active directory front end management (User password change),
Office cum IT Coordinator
Installing operating system on Systems
Installation of Accounting Software Peach Tree
Troubleshooting of IT issues
