Summary

I am a quality-focused and self-directed Administrative Professional with the proven ability to successfully lead efforts and act as a competent first point of contact with the public, visitors, senior management, patients, and on all level of organization.


Hardworking and results-focused Administrative Professional with many years of experience and a proven history of directing daily office functions and going above and beyond to provide comprehensive support. Extensive experience serving as a front-line company representative and partnering directly with clients to quickly resolve issues. Committed to 100% customer satisfaction. Computer savvy and able to easily learn new software and systems.


I am expert in negotiation, implementing strategies on all levels, offering broad-based expertise in executive support, encompassing business operations, employee administration, executive and operational management, and client relations. Equipped with proven ability in supervising and training employees, handling new processes, and developing innovative solutions to increase reliability and improve productivity. Proficient in Microsoft Office Suite and most standard POS systems. Detail-oriented and places a premium on organization, strategic planning, efficiency, and quality


My key skills include Business Management & Administration • Retail Sales • Front Desk • Customer Service • Administrative Operations • Internal/External Communications • Procurement & Handling Office Supplies • Arranging meetings via telephone and outlook • Letters & Reports • Internal Files & Record • Practitioners & Management Support • Training & Development • Health & Safety Issues • Recruitment and Selection • Customer Relationships • Cost Reduction • Resource Management


My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles. As such I would welcome a discussion regarding opportunities with your organization that fit my background.

Experience

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Senior Operations Executive
Connectx
Jan 2023 - Present | Islamabad, Pakistan

Operations Executive

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Administrative Assistant
Physiological Measurements Limited
Aug 2021 - Sep 2022 | Herefordshire, United Kingdom


Provide administrative support to both clinical and non-clinical staff, coordinated with team members for sharing performance-based reports on relevant team projects.
Render a keen eye for detail to produce documents, brief papers, and arrange appointments; ensure all confidential communications are received and distributed to relevant parties in a timely manner.
Attend and respond to patients need, in a professional and empathetic manner as well as maintained good working relationships with GP surgery staff and the patients.
Authenticate that quality staffs that can handle any challenge are recruited while adequately train staff members and ensure that organization’s goals are well defined and follow appropriately

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Front Office Assistant
Hertfordshire Community Trust
Jan 2021 - May 2022 | Bedfordshire, United Kingdom


Effectively handled all administrative functions in support of the organization’s efforts, including answering phones, scheduling services and completing data entry of key information while maintaining confidentiality.
Built cordial but professional relations with patients and guests visiting the center, ensured patients check-in and site allocations as well as verified patients’ documentation to ensure they meet their visit criteria.
Consistently produced outstanding results independently and in team settings, without the need for excessive managerial oversight, updated patients records, provided non-clinical advice and support to patients.

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Warehouse Operative
Amazon
May 2019 - Jul 2021 | Bedfordshire, United Kingdom


Assisted and prepared customer orders, unloading of vehicles and checking in/of stock, sorting and placing materials or items on to racks, and shelves. Performed warehouse inventory controls via scanner and or through a computer.
Collected items from throughout the warehouse, prepared and completed warehouse orders for delivery or pickup according to a schedule, also managed stock counting and location checks.

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Self Employed
Rugby World Foods Limited
Aug 2016 - May 2019 | Warwickshire, United Kingdom


Managed all operations such as customer service, stock ordering, banking, staffing, scheduling, accounts payable & receivables, marketing, sales, dealt with landlord, council, other stakeholders, and all the other business matters.
Displayed remarkable leadership capabilities and successfully build trust within the team dynamic by fostering loyalty and team commitment through the exceeding of targeted results.

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Warehouse Operative
Amazon
Aug 2015 - Jul 2016 | Bedfordshire, United Kingdom


Assisted with the loading and unloading of vehicles using manual handling techniques, moving and sorting products in the correct warehouse area also processing and packing orders in a timely manner while working to targets.
Ensured all produce is fresh and free from damage and reported any discrepancies, used computer systems to upkeep necessary records and reports, also cleaned and maintained warehouse equipment to set standards.
Worked to good standards of health and safety and meeting company warehouse standards and procedures.

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Business Support Officer
MR Sales and Lettings
Aug 2013 - Jul 2015 | Islamabad, Pakistan


Maintained a computerized customer and property database, and facilitated property manager and Estate Block Managers with administrative tasks and with service charge demands-putting together letters and correspondence.
Spearheaded the core process of materials sourcing, supplies, and equipment post approval from manager, ensured seamless communications and productivity between all departments within the company.
Managed maintenance work in properties and resolved all issues, updated the tenants, landlords and contractors regarding their queries, and processed the potential tenants for their references and carrying out credit checks.

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Admin Officer
Bedfordshire Educational Academy
Apr 2011 - Aug 2013 | Bedfordshire, United Kingdom


Rendered a keen eye for details to develop and maintain the electronic records management system; produced weekly Performance Highlight Reports, also meet and greet all clients and visitors to the office.
Provided oversight to all tasks and administrative duties including covering the reception area, generating documents, and distributing the memos, also performed Faxing, printing, photocopying, filing, and scanning.
Organized business travel, itineraries, and accommodation for managers and ensure comfortable visits to all places.

Education

South Thames College London
Certification, Developing Corporate Culture‎
Developing Corporate Culture
Completed
2011
University of the Punjab
Bachelors, , B.Com‎
Accounting & Finance
Grade B
2007
University of the Punjab
Bachelors, , Bachelors of Commerce‎
Commerce
Percentage 56%
2007

Skills

Intermediate Business Development
Expert Communication
Intermediate Diary Management
Intermediate EMAILS
Intermediate Excel
Intermediate Operations
Expert Self Motivation
Intermediate Staff Management
Intermediate Ability To Create Creative Content
Intermediate Academic Administration
Intermediate Academic Consulting
Beginner Account Management
Beginner Account Mapping
Expert Active Listening
Expert Adept Problem Solving
Beginner Admin
Intermediate Admin Assistance
Intermediate Admin Task Handling
Expert Administration
Intermediate Administration Knowledge
Intermediate Administration Skills
Intermediate Administrative
Intermediate Administrative Assistance
Intermediate Administrative Management 
Beginner Administrative Procedures Command
Intermediate Administrative Processes Command
Intermediate Administrative Skills
Beginner Admission Handling
Intermediate Amazon Account Managament
Intermediate Amazon FBA
Expert American or British Accent
Beginner Amin Management
Intermediate Analytical and Problem Solving Skills
Intermediate Analytical Skills
Beginner Analyze Sales Reports
Intermediate Answering Inquiries
Expert Appointment Scheduling
Intermediate Aseptic Technique Knowledge
Expert Attention To Details
Beginner Audit Assignment Handling
Intermediate Auto Body Parts Knowledge
Intermediate AutoCAD 
Intermediate Automation Tools Knowledge
Intermediate  Adobe Premiere Pro
Intermediate  Talent Acquisition
Expert B2B Business Development
Intermediate Bank Affairs
Beginner Bank Reconciliation     
Beginner Barter
Intermediate Basic English Communication

Languages

Intermediate English

Companies Followed