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Summary
To work with the organization where I can explore my abilities by applying my knowledge supported by my qualification and to learn new things.
Experience
Operations Officer
Working in operation department
Customer Complaint Officer
** Main Purpose Of the Job
To be an effective communicator and ensure all complaints are acknowledged in a timely manner
and customers are kept information throughout the complaint process.
To manage the resolution of customer complaints, within given timescales.
To be the first point of contact for all customer related issues.
** Main Responsibilities
To be responsible for investigation, resolution and reporting of all customer related complaints.
To be the main point of tenant contact, liaising with operational colleagues ensuring that tenants
are kept fully informed of progress at all times.
Ensure that all written communication is carried out as per the customer care procedures and any
contractual specification.
