Summary

Dynamic and results-driven sales and brand management professional with a proven track record of success in driving revenue growth, fostering strong client relationships, and leading high-performing teams.

Experience

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Chat & Email Support Manager \"International Client\"
Virgin Printing & Packaging House (USA)
Jan 2024 - Present | Lahore, Pakistan


Serve as the primary point of contact for printing and packaging clients, understanding their needs and requirements.
Coordinate closely with clients to gather project specifications, timelines, and any other relevant details.
Ensure clear communication between clients and internal departments, including design, production, and logistics teams.
Manage multiple client accounts simultaneously, prioritizing tasks and projects to meet deadlines and exceed client expectations.
Provide accurate and timely cost estimates for printing and packaging projects, ensuring pricing aligns with client budgets and company profitability goals.
Actively listen to client feedback and concerns, addressing any issues promptly and effectively to maintain strong client relationships.
Proactively identify opportunities for upselling or cross-selling additional printing and packaging services to existing clients.
Collaborate with internal teams to develop creative solutions and innovative ideas that meet client needs and objectives.
Stay informed about industry trends, market developments, and emerging technologies in printing and packaging to provide informed guidance and recommendations to clients.
Maintain detailed records of client interactions, project specifications, and other relevant information in the company\\\\\\\\\\\\\\\'s CRM system.
Strive to continuously improve the client servicing process, implementing best practices and refining strategies to enhance overall client satisfaction and loyalty.

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Key Accounts Manager (IMT & LMT)
Elmore Skin Care & Jazza Foods
Mar 2021 - Dec 2023 | Lahore, Pakistan

From 2021 to 2023, I provided consultancy services to Elmore Skin Care and Jazza Food Company. My core responsibilities included building and maintaining strong relationships with key accounts such as major retailers, grocery chains, and food service providers. I developed and implemented sales strategies to grow revenue and market share within key accounts, setting sales targets, identifying growth opportunities, and aligning sales strategies with company objectives. I negotiated pricing, terms, and contracts to maximize sales revenue and profitability while maintaining positive relationships. I collaborated closely with product development and marketing teams to create products and promotions tailored to key accounts\' needs, coordinating product launches, promotions, and marketing campaigns to drive sales and enhance brand visibility. Additionally, I worked with supply chain and logistics teams to manage inventory levels, ensuring timely delivery of products and preventing stockouts or overstock situations. I conducted market analysis and competitive intelligence to understand trends, competitor activities, and consumer preferences, using insights to identify growth opportunities and develop strategies to stay ahead of competitors. My role involved collaborating with cross-functional teams to align strategies and ensure seamless execution of sales plans, providing feedback to drive continuous improvement and innovation. I monitored sales performance against targets, analyzed sales data, and prepared regular reports and presentations for management.

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Key Accounts Manager (LMT& IMT)
Dr Masood Pharma
Jan 2020 - Dec 2020 | Lahore, Pakistan


Employed as a Key Account Manager at Masood Homoeopathic Pharmaceuticals, I hold pivotal responsibilities.
My foremost duty entails developing the market and introducing our company\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'s newly launched brand of Organic tea to potential clients across Pakistan.
I actively collaborate with the marketing team, contributing to the design and development of compelling marketing campaigns.
With precision and foresight, I strategize, plan, and execute sales activities to propel our sales campaigns to success.
Crafting tailored offerings, my focus lies particularly on satisfying the needs of institutional clients.
Methodically, I arrange and coordinate product sampling sessions to ensure successful trials.
Operating with autonomy, I traverse the nation, conducting sales promotional visits with customers.
Diligently, I compile comprehensive reports encompassing all visits and minutes, ready to be presented to management.
I maintain direct communication channels with all clients, diligently following up and effectively delegating tasks to the downline team.

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Key Accounts Manager
The Harper Flux, - Media Agency
Jul 2015 - Aug 2019 | Lahore, Pakistan


Facilitate seamless communication between client specifications and production teams, ensuring alignment and understanding of project requirements.
Deliver timely updates to clients, keeping them informed about the progress of ongoing projects and campaigns.
Take charge of executing and coordinating the development of the Media Plan, ensuring strategic alignment and optimal utilization of resources.
Spearhead brainstorming sessions with the team to generate innovative ideas for Below-the-Line (BTL) campaigns, fostering creativity and strategic thinking.
Oversee the coordination of all projects from initial proposal stages through to execution, ensuring smooth workflow and adherence to deadlines.
Conduct daily cross-checks to ensure execution aligns with planned timelines, proactively addressing any deviations to maintain project efficiency.
Implement activity-based reporting mechanisms to track progress and performance metrics, facilitating data-driven decision-making and optimization efforts.




 
 

 








 

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Asst Brand Manager
HI TECH Lubricants (ZIC Engine Oil)
Dec 2007 - Mar 2014 | Lahore, Pakistan


Actively engage in strategic inactivation plans for customer-specific point-of-purchase (POP) initiatives, ensuring effectiveness, and offering valuable feedback for refinement.
Play a crucial role in managing program budgets, meticulously overseeing expenditure, and providing detailed monthly and quarterly budget reports.
Take charge of coordinating all Above-the-Line (ATL) and Below-the-Line (BTL) activities, ensuring seamless execution and alignment with organizational goals.

Education

Superior University
Masters, Masters in Business Administration, MBA‎
Business, Marketing (Brand Management, Consumer Behavior), MBA
2016
Lahore Punjab universty
Bachelors, Bachelors in Arts, ‎
Becholer In Arts
2007

Skills

Expert Excel
Expert Good Memory
Expert Word
Expert Analysis of Information
Expert Client Dealing 
Beginner Conservation Awareness
Expert Customer Care Representation
Expert Email Writing
Expert Negotiation Skills
Beginner Positive Attitude by Mr. Amjad Shehzad
Beginner Presentation Skills
Beginner Pursuing News Stories
Beginner Representation Skills
Beginner Soft Skills
Expert Sweeping Knowledge