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Summary
Successful work as a Customer Care Executive with 1.9 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to resolve issues successfully. Strong interpersonal skills with talents for relating and empathizing with individuals of varying personalities and walks of life. Highly motivated and driven to achieve set
goals and targets. Responsive and resilient team player with an adaptable and resourceful mindset. Consistently exceed expectations by exploring customer requests and various ways to add value to the customer care experience.
Experience
CUSTOMER SERVICE REPRESENTATIVE
Build sustainable relationships and engage customers by taking the extra mile.
Meet personal/team qualitative and quantitative targets
Resolved concerns with products or services to help with retention and drive sales.
CUSTOMER CARE EXECUTIVE
Handling queries and complaints.
Solving BTS issues, signal related complaints EVO and Charji devices
and configuration of wireless devices.
Managing large amounts of inbound and outbound calls in a timely
manner.
Coordinated timely responses to online customer communication and
researched complex issues.
Identifying customers’ needs, clarify information, research every issue
and providing solutions.
Build sustainable relationships and engage customers by taking the extra
mile.
Meet personal/team qualitative and quantitative targets
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Resolved concerns with products or services to help with retention and
drive sales.
Maintained accurate and current customer account data with manual
forms processing and digital information updates.
internship
Developing an understanding of Account opening.
Customer dealing process.'
Very basic concepts of banking.
Assist with research, filing, data entry, and recording and maintaining accurate and complete financial records.
Prepared financial reports, such as balance sheets and income statements, invoices, and other documents.
Handling sensitive or confidential information with honesty and integrity.
Learning how to work as part of the Accounting team to compile and analyze data, track information, and support the company or clients.
Taking on additional tasks or projects to learn more about accounting and office operations Sorted and organized files, spreadsheets, and reports.
Restocked office supplies and retrieved files for staff.
