 Install and configure computer hardware operating systems and applications
 Monitor and maintain computer systems and networks
 Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
 Troubleshoot system and network problems, diagnosing and solving hardware or software faults
 Replace parts as required
 Provide support, including procedural documentation and relevant reports
 Follow diagrams and written instructions to repair a fault or set up a system
 Support the roll-out of new applications
 Set up new users' accounts and profiles and deal with password issues
 Respond within agreed time limits to call-outs
 Work continuously on a task until completion (or referral to third parties, if appropriate)
 Priorities and manage many open cases at one time
 Rapidly establish a good working relationship with customers and other professionals, such as software developers
 Test and evaluate new technology
 Conduct electrical safety checks on computer equipment.

Provided heightened security surveillance during visits from VIPs and Distinguished Guests; followed and enforced established protocols and procedures.
Reported/unreported suspicious vehicles, packages, and persons on the interior or exterior perimeter of FOB.
Monitored security cameras, on multiple screens and monitors, for 12 hour shifts up to 7 days a week and reported illicit activities revealed by cameras / CCTV.
Monitored vehicle accidents, access and entry control point issues, and audible/visible gunfire/explosions in sector.
Assessed ongoing, critical situations in view of potential threats and maintained operations within company guidelines and mandated procedures

Monitored CCTV and associated activities
Provided witness statements and copies of surveillance footage for evidence, if needed
Answered and directed all calls to appropriate departments
Recorded all incidents in appropriate log books
Maintained professional attitude and provided effective solutions regarding customer service issues

Provided heightened security surveillance during visits from VIPs and Distinguished Guests; followed and enforced established protocols and procedures.
Reported/unreported suspicious vehicles, packages, and persons on the interior or exterior perimeter of FOB.
Monitored security cameras, on multiple screens and monitors, for 12 hour shifts up to 7 days a week and reported illicit activities revealed by cameras / CCTV.
Monitored vehicle accidents, access and entry control point issues, and audible/visible gunfire/explosions in sector.
Assessed ongoing, critical situations in view of potential threats and maintained operations within company guidelines and mandated procedures