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Summary
I have 9 years plus experience in different fields. In 2007, I started my career as a "Internee" from Chekkerz (Pvt.) Ltd, after confirmation as a "Customer Service Representative" and work there for 2 years, after that I joined Biocare Pharmaceutica as a "Front Desk Officer" and work there for 3 years, then I joined Crown Group as a "Inventory Assistant-Supply Chain" and work there for 4 years, after that I have worked with Linkers Realty as a "Front Desk & HR Executive" for 1 year, then I have worked with Faysal Bank Pvt. ltd as a "CIC Officer" for two months. After that I have joined The Protectors as a "Sales Coordinator" for 1 year.
Experience
Sales Coordinator
Coordination with sales person regarding new enquiries.
Follow-up with sales person regarding given enquiries.
Client handling on land line and mobile number.
Update daily FU register and Enquiry list.
Opened new enquiries in register.
Estimate made, sent to client.
Follow-up call to clients.
CIC Officer
Taking call with integrity and as per defined process, SOP.
Responsible for providing good service on calls, maintaining respect and required on call customer handling ethics.
Provide correct and precise information again customer inquiries regarding banking products, which are being offered by Faysal Bank Ltd.
Responsible for taking accurate financial transactions, ensuring customer and bank's interest.
Responsible for the performance as per call center's defined criterions.
Provide strong follow-up against customer queries.
Responsible to attend the week/ monthly meetings and trainings conducted by the Manager / Training team.
Admin and HR
Reviewing resumes and applications, conducting interview then after recruitment interviews.
Answer all incoming call.
Attendance Logging.
Greeting and welcome guests.
Inventory Assistant
Consignment Costing
Telephone Operator
Attending the calls
