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工作经历
Quality Assurance Supervisor and Training specialist
I am a professional with over 9 years of progressive experience in business development & customer care areas. An accomplished professional & a proven top performer in a variety of assignments especially in Customer services, Process development, Quality Assurance, training, leadership and Customer Care. Worked in most diverse and complex situations during my career and specializes in working cross-functional teams in a multi-cultural, multi-stakeholder, multi-dimensional.
• Strong coaching & counseling skills
• Can develop/ design & revamp process to improve customer experience
• Training need analysis
• Ability to Work in fast paced environment
• Back-end teams evaluations/ Mentoring
• SOP Modifications Strategies