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Summary
Professional Sales executive seeking opportunity in a company that offers market competitive product and services so I can help my new clients get what they always wanted.
Experience
Business Development Manager
1. Making leads to dial in my relevant industry
2. Cold calling prospects to schedule a time to talk about the service we offer
3. Prospecting, analyzing their needs and requirements and presenting them solutions that best fits their needs
4. Constant and timely follow up to consolidate leads
5. Closing and forwarding the lead to CS Dept.
TeleSales Executive
1. Inbound sales for Multiple Media Partners in US
2. Handling Customer’s problem with those Multiple partners in US
3. Explaining the product's specification to customers, convincing them and then closing the deal
4. Responsible to meet monthly targets and maintaining the KPIs
HR Executive
Making complete document of company policies
Employee Orientation
Designing Management hierarchy and made sure employees follow the hierarchy
Designing Job descriptions
Defining Selecting & recruiting process and then following that process
Employee relations
Performance and evaluation
Training and development
Quality COntrol and Training Officer
1. Evaluated the calls taken by various agents and gauged if their calls meet the quality standards of the project and general level of customer service
2. Gave training to the new batch of employees of various projects handled by me
3. Organized calibration sessions and guided the agents on how they can improve their communication skills and product knowledge
4. Arranged One-on-one sessions with each agent to let them know about their strong and weak points and answer their questions
5. Mystery Shopping
Showroom Manager
I used to take care about the
1. Sales Target
2. Stock management of inventory
3. Employee management
4. Recruitment
5. Feedback from customers
6. Motivating the staff
7. Managing the cash flow
8. Making daily sales reports
9. Contacting and dealing with new and existing customers
10. Meetings
11. Cash Recoveries
12. Customer Handling
13. Bringing innovation to smoothen business process
14. Admin Responsibilities of showroom
TeleSales Representative
1. Converting inbound calls from America into sales
2. Explaining the product's specification to customers, convincing them and then closing the deal
3. Achieved weekly targets of converting 10% calls into sales
4. Providing information to callers over the call
