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Experience
csr
RAVIAN SHIPPING LINES LLC (SEP 2016 TO DATE)
Accounts Executive:
• Prepare export / import report.
• Finalize agent statement of accounts.
• Make shipments export / import invoices for clients.
• Prepare & send export / import / forwarding outstanding sheets.
• To File SRR & do miscellaneous work.
RAVIAN INTERNATIONAL AGENCIES (JANUARY 2014 TO AUGUST 2016)
Import CS and Sales Support:
• Manage incoming calls for rate inquiries & customer service inquiries.
• Identifying and assessing customer needs to achieve satisfaction.
• Open and maintain customer accounts by recording account information.
• Resolve product or service problems by clarifying the customer's complaint.
• Managing the correspondence between the sales team and their clients.
• Provide new client’s data and reports to help the sales team to get business.
• Track sales team to achieve their targets.
