Experienced IT Manager with a proven track record of over 15 years including 9 of UAE in leading successful IT initiatives within diverse corporate environments. Proficient in overseeing the design, implementation, migration and management of cutting-edge IT systems and solutions. Skilled in balancing technical expertise with strong leadership and communication abilities to drive team performance and achieve organizational objectives.
Certifications
MCSE (Microsoft Certified System Engineer)
MCSA (Microsoft Certified System Administrator)
MCSA Messaging (Microsoft Certified System Administrator)
MCDBA (Microsoft Certified Database Administrator)
CCNA (Cisco Certified Network Associate)
FTTH (Fiber To The Home) fiber optics technician certification
WatchGuard Certified System Professional (XTM - SSL - XCS)
Sophos Certified Engineer (Endpoint, Email and UTM Protection)
Acronis Certified Engineer
ITIL v4 Foundation Certified
AWS Cloud Practitioner
Microsoft 365 Certified Security Administrator Associate
Windows 10 MD-100 Certified
Cloud Native and Mobile Web Computing (CNC)
Microsoft 365 Certified Enterprise Administrator Expert
Active Directory, Microsoft Azure AD migrations.Quest ODM/Email Migrations.Azure AD ConnectAzure Cloud SyncHybrid Exchange DeploymentOn prem Exchange migrationsPowerShell\Scripting
Connectwise, Freshdesk, Cloudfinder, Cloudberry, Cloudflare, Microsoft 365, SharePoint, Teams, Security & Compliance Admin Center, Okta, Azure portal, Fortinet, Dotster, Network Solutions, Salesforce GSD, Cloud migrations, PowerApps, PowerAutomate, Meraki Cloud, Adobe Enterprise, Zoom, Atlassian, Dialpad, DAM(Digital Asset Management), Knowbe4 IT Team ManagementGlobal IT procurementClient EngagementsIT RoadMap Planning & DeliveryIT policy’sITSM LeadPowerShell\Scripting
Cloud Computing on Amazon and Microsoft 365.
Online Support.
Connectwise
AWS certified cloud practitioner
365 certified Security Administrator
Windows MD 100 certified
Running regular checks on network and data security.
Identifying and acting on opportunities to improve and update software and systems.
Developing and implementing IT policy and best practice guides for the organisation.
Overseeing and determining time frames for major IT projects including system updates, upgrades, migrations and outages.
Managing and reporting on allocation of IT budget.
Providing direction for IT team members.
Identifying opportunities for team training and skills advancement.
Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure.
Assess vendors and develop test strategies for new hardware and software.
Troubleshoot hardware and software issues related to internal IT.
Configuration of Office365 and Exchange online.
Configuration of Azure, Sharepoint.
Running Powershell commands for Exchange and Teams.
Working with Firewall UTMs (Fortigate, Sophos,Watchguard, PaloAlto)
Working with Windows Servers, Active Directory, DNS and Group Policy Management.
Working with CCTV, Wifi Devices, VPN.
PBX Exchange configuration.
IT Support and Administration.
User Support - Win7/10, Outlook, shared folders, printers.
IP CCTV & Network Support Fortigate 30E, VPN, live view, Internet Filters and policies, PBX
Servers Support Data, Print, DVR, website, Panasonic KX-TS824.
ERP Application Support Eshopaid, website.
Website Development.
Home Automation System and Support NUUON.
Research and Development of Grocery Finder and Presentation skills Mobile App.
HR and Administration work as and when required
• Email Server migration from on premises Exchange 2010 to O365 Exchange online for Ghantoot Transport and General Contracting, Dubai and ADMAF, Abu Dhabi.
• Email Server migration from Google Apps to O365 Exchange online for Atlas Mara, Dubai.
• Sophos UTM, Firewall and AP’s installation project Ghantoot Transport and General Contracting, Dubai and ADMAF, Abu Dhabi.
• Sophos Enterprise Console deployment project for Swiss International School, Dubai.
• IT/Office Relocation project for ADMAF, Abu Dhabi.
• 24/7 IT Incharge (Servers, Network and User Support) for Abu Dhabi Music and Arts Foundation, Abu Dhabi.
• On call (Servers, Network and User Support) for Man Truck and Bus Middle East, Dubai and Millennium Insurance Brokers Co., Dubai
• Online Live streaming for Emirates Identity Card Authority, Abu Dhabi
• IT Domain infrastructure installation project for Capital Mall, Abu Dhabi
• On site IT support officer for Guardian Industries, RAK
• IT Infrastructure setup at Emirates Palace Hotel, Abu Dhabi for ADMAF, Abu Dhabi.
• Network administration.
• Firewall administration and overall responsibility for company IT security.
• Supervised Access Control Installations.
• Provided Research and Development for CCTV cameras including indoor, outdoor and transport related.
• Provided support of procurement and estimation work for Access Control, CCTV, Car Parking Systems etc.
• Making Quotations and sending Quotations by estimating prices from suppliers.
• Worked at a Network of almost 150 users at head office, and almost 200 more users at 15 sites.
• Installed, configured, managed and troubleshoot the domain Win 2003 server network environment.
• Installed, configured, managed and troubleshoot the File Servers/Date Centres, Application Servers, ISA Server, Print Servers, Exchange Server 2007, Blackberry Server, Symantec Antivirus Server Version 11.0 and VPN Servers.
• Firewall administration and overall responsibility for company IT security.
• Keeping inventory of hardware and maintenance records.
• Provided user support 24x7 to by taking inbound and outbound calls.
• Management of infrastructure responsibility also for example cabling at sites.
• Network consisted of Win 2003 Server, XP Workstations as well as Win Vista users.
• Worked at a Network of 30 users at head office.
• Installed, configured, managed and troubleshoot the domain Win 2003 server network environment.
• Installed, configured, managed and troubleshoot the File Servers, Application Servers, ISA Server, Print Servers, VPN Server, Symantec Antivirus and Exchange Server 2003.
• Network consisted of Win 2003 Server, XP Workstations as well as Win Vista users.
• Worked at a Network of 75 computers
• Installed, configured, managed and troubleshoot the domain network.
• Network consisted of Win 2000 Server, Exchange Server 2000, ISA and some XP Workstations as well as Win 2000 Professionals etc.
• MCSE course included Active Directory, Dhcp, Dns, Managing and troubleshooting network environment etc.
• Worked at a Network of 35 computers
• Managed and troubleshoot the data shared between computers.
• Installed, configured, managed and troubleshoot the domain network.
• Domain consisted of Exchange 2000, ISA, and Win Server 2000 with XP AND WIN 2000 Professional clients.
• MCSE course included Active Directory, Dhcp, Dns, Managing and troubleshooting network etc.