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Summary
With an experience of Customer Care Services focus is mainly to get a good position, forward looking and professional organization on a long-term basis and grow within the company by putting in use the best of my experience, skills and education.
Experience
Customer service representative Cum Quality Analyst
Preparing Minutes of Meeting report.
Making Outbound calls to existing customer for company events and collections.
Arranging Appointments with customer for collection of their Sales Contracts.
Preparing Summary reports for complains and for mystery shopper calls.
Assisting customer with their sales inquiries.
Helping Operations in any kind of requirements.
Preparing daily report for incoming calls.
Preparing daily report for leads received and enter them in the database.
Providing call Quality training to the new joiners and also on monthly basis refreshing
Course to all agents.
Helping the agents to improve their call quality and highlight their errors and try to improve them.
Listening to recorded calls using Avaya and Cisco Finesse Systems for call calibration and identifying the errors.
Quality Analyst
Promoted to Quality Analyst in Tanfeeth L.L.C (JAN-2014 to JAN-2015)
Attending phone calls from customers.
To Audit the number of calls given by clients on a daily basis.
Attend call calibrations
Bring in necessary changes to the process and constant updating of call center core process.
To check whether the CSR has incorporated knowledge and competence and the customer was able to comprehend to what the CSR was talking about.
Customer Service Representative
Customer Service Representative
