Summary

Highly motivated professional with 8+ years in operations management and client relations, holding an MBA. Experienced in team leadership,
strategic planning, and community engagement. As an Operations and Delivery Support Officer, I led immunization campaigns, developed training
plans, and built partnerships for trust and engagement. In my Communication Support Officer role, I increased household immunization coverage by
20% through data-driven interventions and culturally sensitive training. My experience as a Relationship Manager and Receptionist has sharpened my
interpersonal and organizational skills, allowing me to build client relationships and manage data effectively. I excel in dynamic environments, utilizing
my leadership and problem-solving skills to meet organizational goals.

Projects

Research project

Experience

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Operations and Delivery Officer
COMNET Pakistan
Sep 2020 - Nov 2024 | Karachi, Pakistan

Supervised and mentored Area Supervisors and CHWs for effective immunization campaigns.
Developed training plans to boost community engagement and vaccination efforts.
Identified high-risk groups and created strategies to improve vaccination acceptance.
Collaborated with local influencers and leaders to foster community engagement.
Recruited and trained supervisors in planning, partnership-building, and counseling.
Mapped high-risk areas to prioritize outreach and communication activities.
Distributed social mobilization materials to target communities promptly.
Partnered with medical officers and local organizations for coordinated efforts.
Led planning and review meetings to assess campaign strategies and progress.
Managed Information Education Communication (IEC) materials for accurate dissemination.

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Communication Support Officer
COMNET Pakistan
May 2018 - Sep 2020 | Karachi, Pakistan

Led social mobilization for polio eradication and immunization in underserved areas.
Implemented data-driven interventions, increasing household coverage by 20% in resistant communities.
Trained UCCSO teams in effective communication strategies within minority communities.
Mobilized NGOs and educational institutions to enhance outreach and meet immunization targets.
Coordinated with EDOs for the distribution of IEC materials to improve public awareness.
Partnered with local media and religious leaders to effectively promote routine immunization.
Developed communication plans, adapting strategies to address resistance and community needs.
Engaged grassroots influencers to boost awareness campaigns for public health initiatives.

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Associate Relationship manager
Habib Bank Limited
Dec 2017 - May 2018 | Karachi, Pakistan

● Understand customer needs and develop plans to address them.
● Identify key staff in client companies to cultivate profitable relationships
● Resolve customer complaints quickly and effectively.
● Identifying upselling and cross-selling opportunities.
● Promote high-quality sales, supply and customer service processes
● Aim to preserve customers and renew contracts.
● Approach potential customers to establish relationships
● Gain solid knowledge of competitors.

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Receptionist
Médecins Sans Frontières
Sep 2016 - Dec 2017 | Karachi, Pakistan

Greeting patients politely and ensuring that the appointment system is run
Efficiently monitor the flow of patients to and from consulting rooms.
Managing filing systems.
Respond to all queries and requests for assistance from patients and other visitors
Maintain a supply of relevant bags, bottles and stationery to keep consulting
rooms stocked; ensure rooms have adequate supplies.
Management of appointment system
Keep reception areas clean and tidy.
Handle specimens as per practice protocol.

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Office assistant
Gadoon Karachi Goods Transports company
Feb 2014 - Dec 2014 | Karachi, Pakistan

Forwards information by receiving and distributing communications; collecting and mailing correspondence; copying information.
Maintains supplies by checking stock to determine inventory levels; anticipating requirements; placing and expediting orders; verifying receipt; stocking items; delivering supplies to work stations.
Maintains equipment by completing preventive maintenance; troubleshooting failures; calling for repairs; monitoring equipment operation; monitoring and purchasing meter fund

Education

Benazir Bhutto Shaheed University
Masters, Masters in Business Administration, MBA‎
Human Resource Management
CGPA 3.1/4
2017
University of Karachi
, B.Com‎
Percentage 48%
2014
KARACHI BOARD
, F.Sc Pre-Medical‎
Percentage 50%
2010
KARACHI BOARD
, Matric in Science‎
Percentage 69%
2008

Skills

Expert Admin Tasks Management
Expert Attention to Detail
Intermediate Buisness Strategy
Expert Business Development Process
Expert Chat Support Skills
Expert Client Acquisition Skills
Expert Client Dealing
Expert Client Dealing 
Beginner Cold Calling
Expert Communiation Skills
Expert Communication Skills
Expert Coordination Skills
Expert CRM
Expert Customer Acquisition Skills
Expert Dental Equipment Knowledge
Expert Equipment Maintenance Coordination
Expert Excellent Communication
Intermediate Financial Processing
Expert Fluent in English
Intermediate Graphic Design
Expert Handle Outbound Calls
Beginner Handling International Clients
Intermediate Inbound Lead Generation
Expert Interpersonal Skills
Intermediate Knowledge of public health evaluation theories
Intermediate Lead Genaration Skills
Expert Lead Generation Skills
Intermediate Lead Generation Skills
Expert Live Chat Handling
Expert Medical Entry
Expert Microsoft Outlook
Expert Ms Excel
Expert MS Office Suite
Intermediate Objective Management
Expert Organizational and Time Management
Intermediate People Management
Intermediate Planning And Executing All Multichannel
Intermediate PowerBI
Expert Pressure Handling
Expert Problem Solving
Expert Problem Solving Abilities
Intermediate Process Reengineering
Expert Processes Knowledge
Beginner Project Administration
Intermediate Pursuing News Stories
Expert Qualitative Data Management
Expert Quality Control Knitting
Expert Receptionist Duties
Expert Record Keeping
Intermediate Record Keeping Skills

Languages

Expert Urdu
Expert Pashto
Expert English

Companies Followed