Travel Destination Online, a highly respected company in the Gulf region, offers cutting-edge travel and transportation products and services. They have recently launched an OTA named Eilago, which is set to revolutionize the travel industry with its innovative \"Eilago Super App\" offerings.
I am currently overseeing the team\'s activities for the entire project, following an Agile-Scrum approach. One of the most thrilling aspects of this product is its utilization of AI/ML to provide a tailored and personalized experience for users. The ultimate goal is to save customers time and redefine travel by incorporating gamification and fintech elements.

CareCloud, Inc. is a leading healthcare technology company with a comprehensive suite of proprietary, cloud-based solutions for growing healthcare organizations. talkEHR, talkPHR, WebSoft, CCLive, FoxRehab, Breeze, CareCloud, Meridian, Precision-BI are few of the products used in USA healthcare.
Part of CareCloud Central core team. Leading project management and business analysis activities with Product Owner in managing the product. That includes but not limited to Product backlogs, user stories, and defining and keeping up to date the requirement artefacts. Create release roadmaps, set sprint goals, and manage scrum activities. Monitor and report on the development team\'s progress on a weekly and monthly basis. Business/Product strategy described on AHA while project management activities are done on Atlassian-Jira. In Care cloud we strictly follow scrum methodology under a scrum master. Product Feature Backlog, Feature selection, Grooming, Story timing, Planning, Daily Stand-ups, Release and retrospect. Etc.

divpDelivered strategic directions to manage programs and projects worth of ($ 2 million ~ $ 9 million USD), facilitated PMs in cross project communications between the business and technology while championing PMO governance processes to ensure compliance with PMO (SDLC) standards and Policies.
Strategically positioned as main point of contact between departmental end-users, technical analyst, information technology analysts, consultants and other governmental organizations. Utilized well-rounded analytical skills to assess change and the potential implications of changes and documents business rules, functions and requirements. Organized feedback sessions with project managers and assisted in preparation of user and system test plans. Developed, consolidated and published lesson learned reports. Developed and implemented Corporate PMO (SDLC) standards, policies and governance structure. Consulted with functional unit managers and teams to prepare Business Requirements and Specifications documents.
Key Accomplishments:
• Achieved bottom-line results by developing and heading +30 PMs for the established PMO standards, policies and governance.
• Proved instrumental leading executive sponsors and stakeholder’s sessions to review issues, risks, actions and milestone dates.
• Scoped, spearheaded and organized readiness review sessions to gain executive sponsors and steering committee approvals.
• Ensured on-time deliverable with completeness, accuracy, within budget and in compliance with PMO standards and policies.
• Built synergy by organizing and facilitating regular status meetings between business and technology departments.
• Demonstrated insight to formulate and present project dashboards for the management on regular basis, distribute MOM./p/div

Technical correspondence with respect to manage Revenue Leakage and Fraud Incident Investigation and Reporting, reconciled multiple Subs and compared activated tariff plan for them with Billing System, also monitored Fraud & Revenue Assurance processes and procedures.
Accomplished company goals by accepting ownership by cross-validating services activated under each tariff plan in billing system and HLR. Conducted routine audit of Sales invoices vs. the services activated in the billing system. Efficiently reconciled customer deposits and credit limits with Tariff plan and credit ratings, CDR\'s Timing, duration, errors, and final status.
Key Accomplishments:
• Reconciled outgoing airtime with the interconnect events, Generated & maintained Bill cycle mapping and bill success reports.
• Orchestrated development, launch and promotion of new products also monitored Scratch Cards PIN generation process.
• Persuasively verified scratch cards provisioning, activation, consumption with the prepaid customers CDRs value.
• Managed end to end implementations of functions, workflows and procedures of Billing and Credit collections to ensure company policies compliance. Generated, checked, reconciled and dispatched monthly post-paid bills to the customers.
• Maintained Aging, Outstanding, bad debts and collection reports. Responsible for monthly postpaid end to end billing cycle exercise including KPI, reporting, reconciliations, verification, invoice quality, printing, dispatching and collections.

• Worked as software Engineer on PTCL (ETISALAT) Billing and Customer Care System project.
• Customized PTCL convergent billing such as mediation, service provision, billing, customer care, BI and FMS systems.