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Summary
overall 9 years working experience till now .
I had been hired in Contact center for the post of customer services ,then I promoted by my management as a
Team Cord which given responsibilities of Team Leader.
Then I also Rotated to GPRS department known as IRU, then Rotated in QA Department, still working in that because of my PMR.
Almost 2.5 Year work experience as a accounts officer .
Nearly 2.75 year worked as sales and accounts Coordinator.
Projects
Experience
Customer Services officer
Customer services over helpline
Answer multiple queries of customers and provide proper guidance.
Organization Type: Telecom Services Provider
Designation: Customer Care Representative
Tenure: December 20, 2012 till 26 Nov 2015
Job Description: Customer services over helpline
Answer multiple queries of customers and provide proper guidance.
Promotion: Promoted as TEAM CORD on the basis of last 6 months PMR and handling skills of customer.
Rotation:-
Organization: (ZONG CMpak) Business Communication & Systems
Organization Type: Quality Assurance and Training department
Tenure: 09 Oct till date
Job Description: Evaluation of agents calls and give them remarks about weakness, arrange sessions, call listening sessions, training sessions, quiz sessions
Accounts officer
served zahir khan brothers company as a accounts officer which had been a wonderful and unique experience for me .
• Recommends financial actions by analyzing accounting options.
• Summarizes current financial status by collecting information, preparing balance sheet, profit and loss.
• Statement and other reports
• Substantiates financial transactions by auditing documents.
Accounts and sales coordinator
Served that firm as a Sales and accounts coordinator .
• Keen association with all sale representatives
• Co-ordination between the N.S.M, Z.S.M, A.S.M and the production manager.
• Look after the overall sales and managing sales /payments target.
• To solve issue occurring at sales representatives and the parties regarding dispatch and sales of products of the company
