Assistant Project Manager with 2 years of experience within Clinical Trail Research, Patient Support Program with Pfizer Project and generated more than 4 Million patients/customer leads by visiting HCPs all over Pakistan, resulting in 28% revenue in the last year 2021. Seeking to apply my interpersonal skills and proven record for improving patient outcomes within a patient-centered establishment in top national and multinational pharmaceutical companies.

Specialized in and monitored their source document including Rx (prescription) for 400+ patients weekly.
Provide 3 Million FOC's stock to the patient as per protocol followed by Pfizer.
Managed and built a team all over Pakistan & providing training sessions to facilitate the 1000+ patients and educate them about the product schemes, monthly.
Monitored accuracy of work performed by 7 Patient Facilitation Officers.
Participated in 2 monthly meetings, informing internal and external stakeholders of programs, initiatives, and drug trial updates.
Achieved 83% of patient medication delivery goals.
Consulted with physicians and patients about medication dosage, drug interactions, disease management, and potential side effects of medication with 100% accuracy.
Achieved a 29% increase in revenue in 2021 through physician network referrals, vaccine programs, and cross-promotion of similar products to maximize sales and improve the patient experience.
Assisted 2 lead pharmacists with medication dosages, monitoring drug interactions and patient stability before leaving the facility.

Being Marketing Specialist, I search out the Trending Products and measure the competition criteria to meet the Goal and Win the Trend Marketing Scale.
Plus, We Build communication with Professional pharmacists and Doctors to rationalize the Safety and Efficacy of the Our Product for the Patient and let them have a safe and healthy life.

Surpassed 4M rupees sales incentive target in 2021 through upselling techniques and rapport building.
Ranked in the top 13% of sales within the district every year.
Worked with potential clients, estimating contracts and presenting various add-on services.
Sold 60+ products and services to individuals within assigned territory using consultative selling techniques, increasing revenue by 39%.
Managed Medication Therapy Management claims by identifying medication-related problems, improving patient outcomes by 53%.
Monitored staff engagement, ensuring customers' needs were met, resulting in a 29% increase in customer satisfaction rate.
Ensured the pharmacy staff provided 100% accurate order entry and adhered to medication delivery schedules.

As Production Pharmacist, Handle more than 20 employees or workers as Team And Lead and maintain the Quality of Pharmaceutical Products, Work as a professional and Efficient and Maintain the Record as per DRAP Guidlines.

Executed 100% accurate order entry, following medication schedules and guidelines to increase the production of pharmaceutical products in the market.
Managed inventory for 100% of pharmaceutical excipients and active drugs to provide control and a safe environment.
Provided Training material and conducted a session to educate about working plan to proper handling of pharmaceutical ingredients.
Increased the revenue by 23% from the last 4 months and generated more than 16 Million rupees in profit sales.

Maintained a professional, friendly demeanor with customers at all times, receiving 130+ positive customer reviews.
Answered 10+ calls per hour, exceeding target call rates by 16%.
Collaborated with a team of 27+ people.
Resolved customer call complaints within 24 hours, reducing the likelihood of negative reviews by 68%.

Exceeded quantitative metrics on customer satisfaction, customer retention, and inquiry volume.
Quickly triaged incoming calls, and escalated calls when necessary, reducing the average time to resolution by 19%.
Grew existing customer accounts by 29% through exceptional customer service and effective sales techniques.
Promptly handled an average of 80 customer inquiries and complaints per day with a 96% customer satisfaction rate.