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Summary
Google Certified IT Support Professional | SAP | IT Infrastructure | Technical Support | Implementations | Operations | Workflow Management | Network Support | Jira
Projects
Experience
IT System Engineer
Understanding SAP ERP solutions
Setting up VM ( Virtual Machines ) for remote user access
Inbound and outbound Firewall security rules
VPNs for remote access to Virtual Machines
IT Operations Team Lead
Workstation and VMs Backup using Veeam Software on Synology and shared folder
WHM cPanel management(Backups, restoration, Quota management,Packages management
Installation of the Access point, wireless router, and range extender
SSL configuration and installation
FTP Server Configuration
Management of customer support ticketing system ZOHO Helpdesk
IT Support Specialist
Microsoft Office Suite, Office 365., Windows 7, 8, and 10 setups, and troubleshooting.
VMWare, HyperV, Office 365 migration, and troubleshooting.
Provide mentorship and guidance to team members on areas of expertise.
Troubleshooting, diagnosis, and resolution of data backup-related issues.
Remote configuration and management of enterprise applications such as Active Directory, Exchange, and Office 365.
Windows Server 2008/2012/2016/2019 troubleshooting and escalation to the concerned team where needed.
Support of Windows 2012/2016, 2012/2016, and Virtual Server and Terminal Server environments.
Remote support for Windows desktops, MAC, and 2012/2016 networks, firewalls, and Servers.
Troubleshooting, diagnosis, and resolution of Fortigate and other firewalls/routers.
Experience working with different software and hardware vendors
IT Support Associate
VICIdial Contact Center · Five9 · VMware · Data Backup Solutions
Organization Skills · Customer Service · Operating Systems · Office
Automation · Voice over IP (VoIP)
Cisco VoIP · Ms intune · Troubleshooting · ITIL · Microsoft Outlook · Windows
Server · Active Directory · Office 365 · Microsoft Office · Windows 10
Windows System Administration
Maintained the quality, accuracy, and thoroughness of the technical support for the Operations Team
Helped customers/partners and teammates through tickets and real-time discussions using a variety of research, debugging, tools, processes, detailed error reporting, and documentation.
Handled fast-moving situations and one-off projects involving complex dependencies, multiple partners, and tight timeframes.
Managed different project verticals with testing and real-time feedback from the field.
