Summary

Customer service representative with 5+ years of experience in a call center setting, including sales, tech support, and customer care. Received an average 85% customer satisfaction rating to date, while handling 90+ calls daily. 50 WPM typist.

Projects

Dispatcher

Experience

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Translator
IBEX Global
Mar 2020 - Sep 2021 | Lahore, Pakistan

Highly skilled and experienced Translator with a strong background in translating legal documents in English, Spanish, German, French and Italian. Bringing forth an excellent command of these languages, and a track record of impeccable proofreading, editing and translating.

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Data Processing Analyst
Systems Ltd
Sep 2016 - Aug 2021 | Lahore, Pakistan

I\'ve learned how to survive in professional environment and achieved highest goals in short term with your expertise

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Call Centre Agent
Imperial Cinemas
Jun 2015 - Aug 2015 | Lahore, Pakistan


Education

BISE
Intermediate/A-Level, Faculty of Arts, F.A‎
Language (Punjabi), Islamic Studies
Percentage 46%
2016
BISE
Matriculation/O-Level, Matric in Science, Matric in Science‎
Physics, Chemistry, Biology
Percentage 57%
2011

Skills

Expert APIs to support
Beginner Call Control
Beginner Chat Support Skills
Intermediate Client Dealing
Beginner Client Management
Beginner Close Attention To Detail
Intermediate Computer Hardware Installation
Intermediate Data Access
Expert Data Analytics
Expert Data Comparison
Beginner Data Extraction
Beginner Data Mining
Intermediate Database Management 
Intermediate Dispatching Skills
Beginner eBay Account Handling
Expert Field Data
Intermediate Fluent in English
Expert Google Docs Knowledge
Beginner HTML Tags
Beginner Inspection Implementation
Intermediate International Calling
Beginner Inventory Management
Intermediate Legal translation
Beginner Live Chat Handling
Intermediate Microsoft Excel
Intermediate MS Excel
Expert MS Excel Dashboards
Intermediate Multitasking Skills
Beginner Off-Page
Beginner On-Page Optimisation
Beginner Relations Management
Beginner SEO Audits
Beginner Staff Cooridnation
Beginner Student Affairs Managemment
Beginner Transaction Record Management
Beginner Truck Dispatching
Intermediate كتابة إبداعية
Beginner عمليات خدمة العملاء

Languages

Beginner Japanese
Intermediate German
Expert Urdu
Beginner English
Intermediate Korean

Companies Followed