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Summary
ITS Engineer BRT Peshawar
Contact email aamirhvdcgmail.com
Job Experience
1. 2 year Job experience as an ITS Engineer in BRT Peshawar Project (DEBSP) .
2. 5 months job experience in Pakistan Telecommunication company limited as a Customer Support executive.
Internships-
Two Months internship in Pakistan Telecommunication Company Limited (PTCL Peshawar) in Multimedia and Broad Band Technology (MBB)
Responsibilities
Performing the duty of DSL configuration, Line quality checking and, rectification of DSL Modems
Dealing with clients directly, office work etc etc.
English Language Diploma
English Language diploma from The American English Language and Computer Center Peshawar 2009
Final Year Project
Industrial Motor Protection, Control and Monitoring
Research background
Vision servoing control
Mini Projects
1. Power Bank for Mobile phones
2. Wireless charger for 5v Dc Batteries
Projects
Experience
Customer Support Executive
1. To resolve the technical issues of the customer on the spot on call.
2. To provide PTCL related information to the customers of PTCL through helpline 1218.
3. To Register technical complaints of the users who are facing different kind of issues.
4. Team work.
5. On call Configuration of Broad band and IP-TV.
6. To manage cieble CRM, ICMS 1218, ICMS 1236, information Browser, AAA Portal, inbound calls, DSL portal, PSTN related issues and complaints DSL related issues and Complaints, smart tv related issues and complaints.
7. To provide FCR to existing customers.
8. To attend all kind of meetings related to the post.
9. To contribute in every possible activity related to the job whichever the management wants.
10. Soft skills, Networking, product knowledge, Punctuality, honesty, dedication and Hardworking.
ITS Engineer
Worked in a Construction company as a Project Electrical Engineer. Supervised the whole Project of HVAC and installation of transformers and transmission lines as well as keep check and Balance of all equipments to ensure the quality of the products. Etc etc
Internee
Responsibilities:
Performing the duty of DSL configuration, Line quality checking and, rectification of DSL Modems Dealing with clients directly, office work etc etc.
