• Maintained and upgraded network hardware.
• Documented system issues and all team actions.
• Updated policy procedure and troubleshooting guidelines.
• Kept system at maximum uptime through proactive oversight and scheduled maintenance.
• Suggested improvements to hardware software and monitoring protocols.
• Monitored network performance and uptime and responded quickly to incidents.

Key Responsibilities:
 Extensive experience working in prospect business development and customer cross sell marketing
 Clerical duties, including multi-line phone, typing, copier, fax, filing, scheduling
 Deep knowledge of commercial lending policies, procedures, practices and documentation
 A proven track record at demonstrating this through previous hands-on experience and leadership will separate this individual from others
 Manage and provide leadership to the Business Banking Area Managers to include small business deposits, lending and fee income products and services
 Interacts with customers, managers, attorneys and accountants via telephone, written communications, or meetings regarding problem resolution and/or account maintenance;
 Greeted persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
 Managed & organized documentation & records on financial performance.
 Fully acquainted with following KPIS throughout:

Customer satisfaction High Customer Retention Rate throughout ServQual
Highest Net Promoter Score 1st Response Time Employee Engagement

 Deals with incoming/outgoing mail, faxes, and emails
 Opening new accounts, checking account status and maintaining savings account data in the system

 Handle recruitment and training of teaching and support staff.
 Create and implement admissions and registration procedures
 Develop school policies and procedures and ensure appropriate implementation
 Handle course evaluation and approval procedures
 Create appropriate scheduling of staff and ensure that schedules are followed appropriately
 Manage budgets and ensure that financial systems are followed
 Coordinate the purchase of school materials and equipment and ensure timely and accurate delivery
 Organize and facilitate the management of educational and social activities
 Act as a point of contact for students’, parents’ and staff’s grievance addressing
 An organised proffessional with proven teaching guidance & counselling skills