Application patching & packaging.Vulnerability collection & documentation.Tier-1 & 2 complete support

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• Provide Desk Side support services • Troubleshoot problems reported by users. Voip Monitoring on Vicidial & escalation of major issue to L3 Support Team.• Perform network address assignment. • Evaluate and modify system's performance. • Installation of OS and Misc. application on Systems. • Asset management in Contact Center. • Execution of Policies and Scheduled Tasks over LAN. • Monitoring servers and Analyze Network through NMS • USB & Network printer installation and configuration • Interact with end users and provide network/system/Desktop support. • Managing Domain users profile, Outlook (Pst & Archiving), Siebel, and many other Telenor intranet and internet applications Trouble shouting. • Manage Helpdesk Ticketing system. • Plan and perform appropriate procedures, documentation, inventory assessment, and other procedures related to IT. • Assign configuration of authentication and authorization of directory services. • Monitoring of the corporate anti-virus systems and system security policies. • IT Training Session with new CSE Joiners.

·         Cooperate with clients to determine their needs and advise them     appropriate destination, modes of transportations, travel dates, costs and  accommodations
·         Book transportation, make  reservations and collect payment/fees
Enter data into software and maintain client files

• Software Handling
• Record Maintenance
- Admission
- Attendance
- Results
- Expenditure
• Email Handling
• Composing Slide Show
• Composing Paper (Urdu, English)
• Prepare Performas
• Pay Performa
• Fine List