Summary

Successful career, a competitive organization that enables me to synchronize my mental faculties and potentials accordance with the professional tone for engendering the positive response.

Projects

IMTIAZ SUPER MARKET GUJRANWALA

Experience

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IT Support Specialist | Revamping of Hospital | Infrastructure | NZ
Punjab Information Technology Board
Oct 2020 - Present | Gujranwala, Pakistan

1. Map out the conceptual Design for a planned Network according to Building infrastructure.2. Reach to permanent solution arises in network and system issues for smooth operation.3. Responsible of Implementation PMIS application in Central Jail Gujranwala.4. Responsible for setting up end to end infrastructure design, perform systems analysis, configuring security protocols, Server operation.5. Responsible for the up time of running Networks of more than 25 Nodes.6. Monitor Server Performance and configuration.7. Provide second level Help Desk support to all office staff and refer unsolved issues to HQ for third level support regarding Application.8. Remotely configure and install workstations, printers, client Software.9. Ensure that storage and archiving procedures are functioning correctly, Responsible of backups and disaster recovery operations.10. Perform installation and maintenance of threat management systems like antivirus, content management, thumb devices.11. Participated in onsite meetings with client throughout the project cycle and into support.12. Analyzed, updated, and improved internal/external knowledge base guides and technical.13. Implemented features, providing technical expertise and training, and facilitating knowledge transfer to new clients.14. Trained new employees on department procedure.

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Resident Engineer | PMIS | Infrastructure & Evaluation
Punjab Information Technology Board
Mar 2018 - Oct 2020 | Islamabad, Pakistan

1. Map out the conceptual Design for a planned Network according to Building infrastructure.
2. Reach to permanent solution arises in network and system issues for smooth operation.
3. Responsibility of Implementation HIMS application in Punjab DHQ, THQ hospitals (North zone).
4. Responsible for setting up end to end infrastructure design, perform systems analysis, configuring security protocols, data center operation, etc.
5. Responsible for the up time of running Networks of more than 5 sites.
6. Monitor VMware installation and configuration Server.
7. Provide second level Help Desk support to all office staff and refer unsolved issues to HQ for third level support regarding Application.
8. Remotely configure and install workstations, printers, client Software.
9. Ensure that storage and archiving procedures are functioning correctly, Responsible of backups and disaster recovery operations.
10. Monitor Data backup and recovery operations.
11. Perform administration and maintenance of production servers and workstations.
12. Perform administration and maintenance of network devices like switches, firewalls, access points, cabinets etc.
13. Perform installation and maintenance of threat management systems like antivirus, content management, thumb devices.
14. Participated in onsite meetings with clientele throughout the project cycle and into support
15. Analyzed, updated, and improved internal/external knowledge base guides and technical.
16. Performed data import and data transformation activities.
17. Implemented features, providing technical expertise and training, and facilitating knowledge transfer to new clients.
18. Trained new employees on department procedures and software systems.
19. Active Directory Administration (User Management , Backup , Group Policies , ADC, RODC Integration).
20. Installation, Manage & Configuration the Active directory, DNS, DHCP, IIS & FTP Server, Web email, outlook.

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SENIOR SYSTEM SUPPORT ENGINEER (L1, L2, Software and Hardware Support)
Imtiaz Super market
Aug 2016 - Mar 2018 | Gujranwala, Pakistan

1. Deal with Venders, contractors and consultants regarding commissioning, installation and project handling at site.
2. Weekly report to head office regarding Branch issues and goods received in the field.
3. Provide 1st and 2nd level Help Desk support and refer unsolved issues to Head Office for 3rd level support.
4. Daily System performance tuning, Installing and configuring new hardware and software, Performing routine audits of systems and software.
5. Installation, Manage & Configuration the Active directory, DNS, DHCP & FTP Server, Web email, outlook, VOIP phones, Site to Site ubiquite Anetenna’s for Warehouses.
6. Implement and enforce security on the network and prevent misuse of the IT resources.
7. Set up and ensure reliable Internet connectivity with com devices from HO to Branch.
8. Handle branch issues in respect of IT from customer end to technical query.
Supports and maintains POS system computers (servers, desktops, cash registers, laptops and tablets).Supports and maintains POS related devices, like POS printers, scanners, cash drawers and EFTPOS terminals.
9. Supports and maintains all scanning equipment, including handheld scanners and wireless access points.Supports, trains, sets up, and troubleshoots users company-wide..
10. Performs general administrative/office duties as required, including preparing reports and correspondence, entering and retrieving computer data, copying and filing documents, sending and receiving emails, answering the telephone, etc.
11. High level of attention to detail, following proven processes and guidelines as set by the organization. key focus is quality and consistency for proven customer satisfaction.
12. Great Problem Solving and analytical skills, Able to perform well under stress.Good English communication skills and very professional in approach to customer service.
13. have good experience in MySQL server, Networks configurations, OS, also excellent communications skill.

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System Network Administrator
Aptech Computer Education
Mar 2014 - Aug 2016 | Gujranwala, Pakistan

1. Network monitoring, HelpDesk, end user support and administration.
2. Manage and Configuration of server Backup, IIS, GFI & TMG server.
3. Implement and enforce security on the network and prevent misuse of the IT resources.
4. Responsible for uptime of running 50 Nodes.
5. Manage Installation and configuration of LAN / Wireless Bridge Network.

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IT Officer | System Administrator & CCTV Surveillance Monitor
HIGHLAND CERAMICS
Nov 2010 - Feb 2014 | Gujranwala, Pakistan

1. HelpDesk, End user support and administration.
2. Manage and Configuration of server Backup, Intranet, Internet.
3. Responsible for uptime of running 30 Nodes.
4. Manage Installation and configuration of LAN / Wireless Bridge Network.
5. Maintain & configure CCTV Camera’s.

Education

Corvit College Liberty Lahore
Certification, ‎
CCNA, CCNP
Completed
2016
Microsoft
Certification, MCSA‎
MCSA, WINDOWS SERVER 2012, MCP
Completed
2016
Virtual University of Pakistan
Masters, MSc, 1. MIT, 2. MA Educational Planning & Management‎
Communication Networks, Programming, Visual Communication Design
2014

Skills

Expert CSS
Expert HTML
Expert Information Security Audit
Expert Network Audit
Expert Active Listening
Expert administer troubleshoot network devices
Expert and monitoring virus protection software email
Expert email configuration
Expert firewalls
Expert hardware
Expert hardware system
Expert IT Support
Expert maintain and update website content
Expert networks
Expert Routers
Expert server handling
Expert switches controlle
Expert 1. Network Designing - (User requirement to BoQ
Intermediate 3rd Party API Knowledge
Expert Ability to Work Under Stress
Expert able to work under stress
Expert Access Networks
Expert Account Management
Expert Accounts / Manager
Expert Active Directory
Expert Active Reading
Expert ADDS, DNS, DHCP, FTP
Beginner Agile Project Management
Expert Analytical Skills
Expert Application Controls
Expert Application Networking
Expert Aseptic Technique Knowledge
Beginner Atlassian Jira
Intermediate ATS Knowledge
Expert Automation Testing
Expert Automation Tools Knowledge
Expert Branch Network & Connectivity
Expert Branch Networking
Expert Building Relationships
Expert Business Development
Expert Business Development Process
Expert Camera Operating Skills
Expert CCNA
Expert CCNA Security
Beginner CCNP Security
Expert CCTV Installation
Expert CCTV Watching
Expert Centos
Beginner Certified Software Manager
Expert Cisco

Languages

Expert Punjabi
Intermediate English
Expert Urdu

Companies Followed

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Mehran Contacts

Hafiz Salman
Axis Recruitment Ltd
Suneel Kumar
Verbs Solutions
Arsalan Shaikh
Menzies Ras
Muhammad Irshad Haider
Karachi Grammar School