• Preparation of all cash related statements required by SBP and Head Office.
• Cash receipt payment / sorting / posting. Utility Bills collections/ Cross Branch Transactions.
• Posting of Inward and Outward Clearing Cheques.
• Preparation of Drafts, Pay Orders etc.
• Balance the cash at the end of the day
• Ensure minimum waiting time for customers while doing cash transactions and deal each customer politely & with courtesy.
• Manage concerns and queries of customers efficiently and promptly.
• Ensure that daily physical cash balancing Of ATM and all related activities like replenishment etc have been carried out in a timely and effective manner as and when assigned and in compliance with the policies .

-Determines requirements by working with customers.
-Answers inquiries by clarifying desired information researching, locating, and providing information.
-Resolves problems by clarifying issues researching and exploring answers and alternative solutions implementing solutions escalating unresolved problems.

Handled different portfolios and has enhanced collection experience in various stages of delinquency starting from the soft bucket to that of w/off and subsequently recovery.

Handling Accounts for Recovery, co-ordination with banks for settlements of accounts.
Achieving Daily DRR & Monthly Targets on a regular and consistent basis.

Good in tracing the SKIP customers and explaining them about the pending liabilities.
Having good exposure in handling the customers from different countries.

Sending demand notices to customers informing them of the over-dues
through e-mails.

Taking additional responsibilities and helping the manager by maintaining all the records and the MIS. Responsible for collection of over dues from the customers who are delinquent with various banks.

Responsible in resolving the claims, service issues of customers which are pending at banks end.

Responsible in providing amicable settlements to customers which always has a Win-Win solution.

Responsible in tracing customer who are been identified as skip through various sources.

Ensure to update relevant follow ups with latest contact details in relevant files and system.

Responsible in preparing daily reports of entire teams work, operations, administrative works required by banks.

Co-ordination with banks in seeking approvals while settling customers dues.

To follow up and collect on all overdue, delinquent customers.

Meets Targets set on flow and delinquency rates.
Act on Collection Reports initiated by Supervisor after his review and comments.

Handle number of calls/contact (as per department set targets) & follow-up on customers commitment to pay.

Identify un-contactable/skip customers.
Prepare daily / weekly progress report (daily performance tracker).

Review collection MIS to measure own effectiveness, productivity & efficiency.
Adherence to queuing strategy.

Working on Gulf states Banks Portfolios.
ADCB, CBD, Doha Bank, IBQ.

-Oracle & ERP
-Networking