Crop Picture
NOTE: Do not upload any image that violates our Picture Policy. Doing so will result in the removal of the concerned image without prior notification.
Umair Shahzad
Senior Supervisor Operations
Sybrid Pvt. Limited - Islamabad, Pakistan
Projects
NTC ( National Telecom Corporation )
Telenor Live Chat Services
Telenor 345 Helpline
Telenor SMS Help Line
Experience
Senior Supervisor Operations
Sybrid Pvt. Limited
Nov 2016
- Present
| Islamabad, Pakistan
Currently working as Senior Superior Operations & Leading 3 projects single handedly e.g Telenor Live Chat, National Telecom & National Savings
Senior Service Quality Officer
Sybrid Pvt. Limited
Nov 2013
- Nov 2016
| Islamabad, Pakistan
Worked as senior quality officer & JDs were.
Process revamping
Evaluation agents performance
Feedback sessions
Training ( Behavior & Product )
Customer Relation Officer
Sybrid Pvt. Limited
Mar 2012
- Oct 2013
| Islamabad, Pakistan
As a CRO my JDs were mentioned below
Guide to the customer about product & services
Handle inbound & out bound calls
Treat the customer in well manners
Products upselling
Resolve customer problems
Education
University of the Punjab
Bachelors,
,
( B.A ) Bachelors of Art
Percentage 52%
2010
Skills
Expert
Ability to easily adjust in teams
Expert
Ability To Manage Multiple Projects
Expert
BGM / DME
Expert
positive mind
Languages
Expert English
