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Summary
13 years experience of Administration, Coordination, Project Management, and Financial Operations in Federal Government Private Sector, A Professional with MBA coupled with Oracle Certified Enterprise Resource Planning (ERP) Expert from Oracle University USA, Certificate in Public Procurement from The World Bank, Duolingo English language tested professional (IELTS Band 7.5) and many more, who possess almost twelve years of extensive learning and progressive experience in Coordination, Admin/Operations, Financial Services Management with IT in Government and Private Financial Services sector of the Country.
I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. Review of my credentials will confirm that I have experience in diversified areas like, Coordination, Project Management, Conduct and Organize Training Sessions, Administration, Premises Management, Internal and external liaison Control, Financial Services operations Management, Report writing, Customer services, Office Management, Budget Administration, Procedures and documentation, Financial investigations, frauds examination, Processes reengineering, Business Process Implementation and Monitoring, Core branch banking operations such as Foreign Exchange, Advances, Branch Accounts, Budgeting Profitability Management, Foreign Local Remittances, MonyGram Operations, Audit handling and coordination and Account Opening/CRM, Mapping business requirements and suggest options for resolving gaps etc. I am excellent in working with others to achieve a certain objective/task under tight deadline with excellence. I enjoy learning new things. Have a sound and optimistic outlook on all things in life.
Projects
Experience
Project Manager
Assistant Director
Dealings with clients and financial institutions.
General Staff Officer-FMS
Worked on Project eARMS (Electronic Army Resources Management System), which is a joint Venture of Pakistan Army and Inbox business Technologies. This is biggest Enterprise Resource Planning Implementation in South Asian growing economies (SAGE). Providing support for ??Oracle Financial? to Pakistan Army in all over Pakistan.
? I have worked for financial processes on ERP Project.
? Performed a role of Project Coordinator between Pak Army and Implementers firm for getting result in time with mutual benefit.
? Streamline the all financials processes in accordance with the requirement.
? Organized trainings and trained users for Financials processes like Budgeting, Demand, Allocation, Purchasing, and Expense etc at different hierarchy levels.
? An active and only Civilian Team member of implementation team from Pakistan Army.
? Coordination in preparation of ASIS and TOBE study paper(Business requirement 100).
? Integration support of FMS to Other Modules.
? IHDs (In House Discussions) with controlling Directorates of Pak army for process
optimization and Conduct CRPs.
? Guiding the technical team for designing customized reports according to the requirement.
Incharge Branch Operations
As Incharge Operations
• Monitoring deduction of WHT and submission to SBP.
• Monitoring of Incomes & Expenses heads
• Monitoring of all PKR & FCY Current/ PLS-Savings Account opening while ensuring strict adherence to KYC/AML, SBP and internal policies.
• Monitoring of Cheque books issuance for account holders.
• Supervision of all General Banking operations vouchers as per policy.
• Effective management of ATM operations including supervision of cash feeding, ATM Online connectivity and keeping customer complaints at minimum.
• Supervision of Cash, Transfer and Cross Branch online transactions verification.
• Supervision of balancing of all heads of accounts with rotation related to General Banking operations.
• Audit/ inspection and compliance of all General Banking operations.
• Monitoring and supervision of corporate client’s salaries disbursement.
• Managing the PKR Rs, 150 Million portfolios of customers & Leasing Management.
• Ensure customer satisfaction through quality services and keeping the Turn around Time (TAT) at minimum.
• Identify potential business opportunities, retention of business as well as development of new business through effective services and customer liaison.
• Monitoring and preparation of branch business budgets while keeping in line with Mission & Vision of the Bank.
• Branch profitability analysis and continuous monitoring and comparison with target figures.
• Supervision and preparation of administrative expenses budget while reducing the cost of branch operations and improving branch profitability.
• Train & motivate all front-end staff to develop their technical & core competencies so that they become a valuable resource for the organization.
• Succession planning of all operations staff for their personal and professional grooming as well as create effective back up for all the departments.
• Organizing branch meetings to improve coordination among staff and listen to the problems and convenient resolution.
• Organizing social events for branch staff to create awareness regarding the current changes taking place in financial sector with special emphasis on bank.
• Overall responsibility of internal/external correspondence.
• To work as back up for manager Operations in his absence and responsibility for all the Operations matters.
As Accounts/Finance Officer
• Activity checking on daily basis and Vouchers movement.
• Asset Tagging and maintaining fixed asset Register.
• Charge Depreciation and amortization on Monthly basis.
• Provisioning of expenses on monthly basis and arrange reversal when actual expense occured.21q
• Tax Deduction on Bills payment for services Provider, Goods, branch monthly bills and Cash and further Submission to SBP.
• Maintain Security stationary and vouchers record.
• Prepare Annual budget of the branch in term of COD, yield on advances, profit, income, net income, sales etc.
• Compare Monthly actual figurers with budgeted on monthly basis. And give specific justification for variation.
• Balancing of General ledger heads.
• Arrange necessary data for branch meetings.
• Send daily, weekly, fortnightly and monthly reports to Head office.
• Maintain Petty cash register.
As Operations Officer/CRO
• Ensure smooth running of front desks.
• Work in liaison with different deptt’s for good audit ratings.
• Guide and direct colleagues for best customers services and retain business through enhanced customer satisfaction.
• Account opening with complete documentation.
• Issuance and Request of cheque books/Debit cards.
• Local remittance (Clearing/collection/DD/PO).
• Foreign remittance (Moneygram/AEC/SWIFT).
• Responsible of all sorts of ATM issuance, inquiries and settlement.
• Day start and day end process and report printing in IT Operations.
• Perform the duties of branch mentor.
• Act as floor person and be responsible for improving customer service in the branch and collect customer feedback regarding branch environment/services.
National Internship Program
Worked as National Internee (NIP) in Regional Directorate of National Savings G-7/2 Islamabad, under Establishment Division, Ministry of Finance, Islamabad
• Dealing with issuance of certificates and opening of accounts.
• Making profit journals/sheets of different schemes on daily basis.
• Balancing of different accounts.
• Tax and Zakat Calculations.
• Drafting & correspondence with different departments & clients.
