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Summary
To establish myself as a dedicated hardworking and result oriented individual. To do my best for the organization and willing to lead a good career, with the knowledge and skill I have developed over the past.
Currently I am working in a Uk based inbound call center( taxi company ) and i am looking for a better and challenging job. I am able to handle multiple tasks on daily bases. I use creative approach to handle any kind ofproblem.
I am always energetic and eager to learn new skills.
Looking forward to enhance my skills and to work in a new place.
Projects
Experience
Customer Service Representative
Working as a senior customer service representative.
Working on different taxi companies all based in uk.
Currently i have been working on ICABBI and Autocab dispatch software with one of the busiest companies in UK.
Customer Service Representative (City Taxis Sheffield , Data Cars London)
Worked for the second biggest taxi company in Uk ( City Taxis ) based in Sheffield and Data Cars in London. I was working as a Customer Service Representative in both of the companies which were outsourced to Support Solutions Hub in Lahore.
I used to take around 400+ calls in 10 hours shift and around 600 on Weekends.
Working on ICABBI dispatch software.
Customer Service Representative ( Bounds Taxis Northampton , Eco Cars )
Worked at Bounds Taxis in Northampton as a Customer Services Representative from july 2018 to August 2019. Working on icabbi software as a telephone operator and leading a team of around 4 people. We used to take more than 350 calls a day and around 500+ on weekend nights. Highly trained on ICabbi.
Customer Service Representative ( Viceroy Cars Epsom , Regal Cars Bansted)
*Answering to phone calls and make cab bookings.
*Manage large amount of inbound calls in a timely manner.
*Handling different types of complains of customers.
*Working on I-Cabbi software.
