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Summary
Energetic and results-driven professional with more than a decade of experience in customer service arena. Track record of conferring with customers by telephone or in person to provide them with information regrading products or services. Expert in taking or entering orders, creating/canceling accounts and obtaining details of complaints. Familiar with principles and processes of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Bilingual English/urdu
Customer relationship management
MS Word, Excel, PowerPoint
Customer account creation
Experience
CRO/CCE