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Summary
I bring along almost a year of distinguished career set up managing entire spectrum of operations in the field of Information Technologies.
I possess sound analytical and logical reasoning skills and I am result oriented, focused enterprising professional with a documented record of strong leadership.
My strength lies in the following areas:
Commercial Operations
Strategic Planning
General Administration
Facility Management
Personnel Management
Documentation / MIS Reporting
Microsoft Dynamics Implementation
Process Development/Automation
Attached is my resume which showcases my progressive experience and successful track record for leading successful initiatives. My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executives roles
Experience
CSD Officer(IT)
Working as a CSD Officer(IT) to support branches of Bank AL Habib Limited to resolve computer related issue i.e. Hardware, Network & Software. Worked as a System Administrator.
IT Intern
• Provided Support in maintaining the company software as well as data entering of company and Software’s.
• Assist in performing hardware and software installation procedures
• Perform software configuration on stand-alone computers and laptops
• Provide support in diagnosing hardware and software issues and troubleshooting activities
• Lay cables and wires for networks and ensure that they are in good working order
• Assist in handling data migration duties
• Document all processes in reference manuals for the purpose of training and guidance
• Take user support requests and take measures to fulfill requests
• Assist in hardware and software inventory management
• Handle periodic maintenance of hardware and software
• Troubleshoot equipment such as printers and scanners and other peripherals
• Participate in the development of software applications
• Handle researching options and research computer bugs and their solutions
• Take telephone calls from users and attempt to assist them with their information technology questions and problems
• Handle IT related documentation and make sure that all IT supplies are available
• Assist in gathering user requirements and developing appropriate reports for IT professionals
• Provide users with ongoing assistance in their information technology problems
• Coordinate vendors for acquisition of equipment and software
• Provide support in setting up end user training activities
• Handle infrastructure administration activities such as server and storage capacity handling and directory services management
• Develop incident response procedures and assist with business intelligence development activities
Technical Support Intern - IT Department
• Provided Level 1 support, handled troubleshooting and maintenance as well as monitoring and deployment of IT
• Work with end users, systems analysts, and developers to capture and document business requirements
• Write and maintain technical specifications
• Create and maintain test plans and scripts of various types
• Work with end users and functional analysts to perform unit, system, and regression testing
• Research software functionality and make recommendations on its applicability
• Develop documentation to detail the development, logic and testing processes
• Develop and document system processes and procedures and IT standards
