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Summary
Every Work/Task assigned is important to me, what kind of it is nothing matter, multiple JDs are progressive for me always. I put my skills to give better, enhance my skills to let the work done but I'll never give up and this is the reason I m consistently focussed to Just do it.
My achievement of Projects is deploying an ERP system in HITEC Plastic, POF, Wah Cantt. IT infrastructure in HITEC Medical College, HIT, Taxila. Database Administration and Training of Pakistan Post (GPO) Employees for introducing new ERP of booking parcels and postal. Selling IT services to Gov, Semi-gov, and the corporate sector. High product campaign on the behalf of PTCL at new societies for Business development.
I'm in love with customer communication as I found myself a quick trustworthy advisor in any field with any product to the client just because I knew my product benefits, technicalities, Market Analysis, and pricing.
#Leadership #KeyAccountManagement
#TeamWork #TimeManagement #ProjectManagement #Sales&Marketing
#Travell #Presentation #Seminars
#TechnicalBackendSupport
#SelfGrooming #Communication #ProposalWritting #BidStatements #Tools
#Creative #SEO #QuickLearner #VendorManagement
#Music #Singing #Sports #HardWork
Projects
Experience
Project Coordinator ( Client Account Manager)
Projects Handling in US based accounts
Reporting and Presentations
Customer acquisition and thread Hnadling
Inventory and Time Management
Assistant Manager Customer Support Services
Ensure Implementation of effective and efficient Customer Relationship Management/ operations in assigned CIS operations by creating good work relation.
Routine working on project management, tenders handling, procurement of equipment and troubleshooting.
To train team with technical knowledge of new products with presentation.
To ensure the New Sales, Up-Selling and Cross-Selling targets assigned to the CIS operations (Where applicable) are achieved with compliance to company guidelines
Identifying and assessing a clients critical needs.
Identifying short and long term growth opportunities.
Presenting business proposals to prospective clients.
Attending meetings with clients.
Maintaining tight budget control over expenditure.
Forecasting and tracking key account metrics.
Keeping up to date with market trend and competitor activity.
Being a point of contact to priority customers and resolving any issues that they have.
Closely liaising with the marketing team about campaigns.
Collecting and communicating customer requirements to all necessary departments.
Providing technical customer support as necessary.
Conducting regular Business Reviews with customers and suppliers.
Responding to client communications or queries.
Networking with business partners and customers.
Monitoring the effectiveness of any marketing campaigns.
Customer Support Associate
Installation, Configuration and Troubleshooting of company modems/routers for internet services, IPTv set top box and video phones for video conferences. Works on IP cameras too.
Lan/Wan cabling and services and hand over technical issues regarding running products.
Working on Access point, Port Mapping ,Wi-Fi security, MACs, VPN and Dongles.
Complaints Handling and Sales of Company Products (PSTN, BB, EVO and IPTV )
Handling company database management system (CRM, PCRM, BNCC, MAXIMO, RMS Console and AAA-Portal).
Handling mails regarding customers issues and technical issues.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution.
