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Khushboo Arshad
Team Lead
PTCL - Lahore, Pakistan
Summary
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Experience
Team Lead
PTCL
Dec 2022
- Present
| Lahore, Pakistan
Currently, I am working as a Team Lead for almost 2.5 years in PTCL CONTACT CENTER.
Email Support Executive
PTCL
Mar 2018
- Jan 2019
| Lahore, Pakistan
I worked as an Email Coordinator for 10 months in PTCL CONTACT CENTER.
Customer support Executive
PTCL
Jan 2017
- Feb 2018
| Lahore, Pakistan
I worked as a Customer Support Executive for almsot 12 months in PTCL CONTACT CENTER.
Bancassurance Officer
Jubilee Life Insurance
May 2016
- Nov 2016
| Lahore, Pakistan
Sales
Teaching
The Educators School
Jan 2016
- May 2016
| Lahore, Pakistan
I worked for 5 months as a Teacher in The Educators School Hamdard Chock Campus Lahore
Internship
Govt Model High School
Mar 2015
- Jun 2015
| Lahore, Pakistan
I worked as a Teacher for 3 months in Govt Model High School.
Education
University of the Punjab
Masters,
Masters of Education,
M.Ed
Education
CGPA 3.2/4
2015
Skills
Expert
Quality Assurance
Beginner
Agile Testing
Expert
Always Willing to Learn
Expert
Call Center Development
Expert
Client Dealing
Expert
Client Services
Intermediate
Collaborative Problem Solving
Expert
Coordination Skilla
Expert
Coordination Skills
Expert
CRM Command
Expert
CRM Knowledgec
Expert
Customer Relationship Management
Expert
Customer Satisfaction Management
Expert
Customer Service Skills
Expert
Customer Success Management
Expert
Customer Support
Expert
Database Impact
Expert
End To End Sales
Expert
English Subject Command
Intermediate
External Audit
Expert
Feedback Assessment
Expert
Floor Management
Intermediate
Fluent In English
Intermediate
Internal Audit Command
Expert
Leadership Qualities
Expert
Leading Development Teams
Intermediate
Multi-site Team Management
Expert
Policies Implementing
Expert
Pressure Handling
Expert
Quality Assurance
Intermediate
Quality Training
Expert
Recruitment Management
Intermediate
Risk Management
Expert
Safety Advisory
Expert
Sales Skills
Expert
Security Principles
Intermediate
Special Effects
Expert
Team Building
Expert
Team Learning
Expert
Team Management
Expert
Team Motivation
Expert
Team Player
Expert
Training Skills
Expert
Willing to Learn
Expert
Writing Skills
Expert
Written Communication
Languages
Expert Punjabi
Intermediate English
Expert Urdu
