Summary

More than 10 years of professional experience in the field of hospitality (food processing, airline Operations, Bakery sales & corporate catering services ) Experienced Manager production with a demonstrated history of working in the field of food. Skilled in Negotiation, Operations Management, stores inventory, procurement, Microsoft Word, Team Building, and Management. Strong operations professional. HACCP LEVEL 3 certified from RSPH LONDON. Food service Systems Management experienced

Projects

Kitchen cuisine flight catering Sialkot.

Experience

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Unit Manager production
Kitchen Cuisine private limited
Jan 2024 - Present | Lahore, Pakistan

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Assistant manager operations& production
Kc flight catering
Mar 2022 - Dec 2023 | Lahore, Pakistan

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Assistant Manager Operations
Kitchen Cuisine
May 2012 - Apr 2020 | Lahore, Pakistan

Assistant manager operations or location manager on remote locations in other cities .all operations, production ,dispatching and other activities assigned by regional manager

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Acting Manager sales & operations
Kitchen Cuisine
Nov 2018 - Apr 2019 | Islamabad, Pakistan

• Accomplished sales goals and boosted revenue through product knowledge and customer relationship management.
• Increased customer base by acquiring potential customers and identifying their needs.
• Reviewed operational records and reports to project sales and determine profitability.
• Sold products by developing relationships with a network of professionals.
• Supervised own sales force of the company for improvement in sales and customer services.
• Ensured productive goal-setting and alignment with sales objectives by thoroughly training and mentoring staff members.
• Coordinated staff sales meetings discuss developmental strategy, best practices and process improvements.
• Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
• Monitored sales team performance, analyzed sales data and reported information to Regional managers and director sales.
• Attended weekly meetings with the VP of Sales to discuss strategies.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
• Reduced allowance by improving the timing and quality of operational processes.
• Motivated and managed a team of sales associates, driving performance and correcting problems in a timely manner.
• Promptly resolved all customer requests, questions and complaints.
• Inventory control of outlet products and sales trend, wastage.

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Location Manager
Kitchen Cuisine flight catering
Apr 2014 - Jul 2018 | Sialkot, Pakistan

• Analyzing Catering services, Operations, According to flight schedules, Staff management, Production Management, Monthly Consumption's Meat & Grocery, Transport, Deals in All Catering departments.
• Generate monthly/daily operations and budget reports and share with Regional Manager Operations / Director Sales & operations.
• Completing operations plan by scheduling and assigning staff establishing priorities; monitoring progress; revising schedules;Sort out problems; reporting results and improvement.
• Lead and direct the production & operations, Stores team and workload.
• Provide internal system training to location departments involved in Branch operations. Track and maintain production related Issues & Requirements.
• Analyzes workflow stoppages for process improvements, works collaboratively with operations teams in implementing changes.
• Maintains safe and healthy work environment by following and enforcing standards and procedures.
• Ensure customer (airline client) Satisfaction, Related to food hygiene standards, time management, on time delivery of catering in flight on airport.
• Maintaining documents related to flight needed, Vehicle permits; staff passes of air-side apron. Data ent1y related to store items, grocery and petty cash. Daily cash management.
• Other important task as assigned by Manager Operation & Managing
Director directly assigned related to Projects, Operations, production.
• Deals with Airline :
Shaheen Air international, Pakistan international Airline, Askari aviation services, Airblue international, AirBiz Aviation Services, Gulf Air, Lounge service for Fly Emirates.
Checking and Maintaining Store inventory .operating stores software.
Hand ling all Quality Assurance Logs, M maintain Q.A Documents overa11 Location HACCP Plans.

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Assistant Manager operations
Kitchen Cuisine flight catering
Dec 2012 - Apr 2017 | Sialkot, Pakistan

 Analyzing Catering services, Operations,According to flight schedules,Staff management,Production Management, Monthly Consumption's Meat & Grocery,Transport,Deals in All Catering departments.
Completing operations plan by scheduling and assigning staff establishing priorities; monitoring progress; revising schedules; Sort out problems; reporting results and improvement.
Lead and direct the production & operations, Stores team and workload.

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ADMIN & Finance Lead
Des Pardes Restasurant E-11/3 Markaz
May 2011 - Nov 2012 | Islamabad, Pakistan

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ACCOUNTANT
Des Pardes Restaurant E 11/3 Markaz islamabad
Mar 2009 - Apr 2011 | Islamabad, Pakistan

Education

The Leland Stanford University of California
Certification, ‎
Food And Seafty
Completed
2019
1122 Rescue Punjab
Certification, Fire fighting and seafty‎
Fire fighting
Completed
2018
Royal society of public health (RSPH) London
Certification, HACCP LEVEL 3 AWARD IN FOOD MANUFACRING AND SEAFTY‎
Operations Management, Food Technology
Completed
2016
Allama Iqbal Open University (AIOU)
Bachelors, , B.com‎
Commerce
Percentage 62%
2010
Allama Iqbal Open University (AIOU)
Bachelors, , B.Com‎
Banking & Finance
Percentage 62%
2010
Board of Intermediate & Secondary Education, Faisalabad
Intermediate/A-Level, , I.Com‎
Accounting & Finance
2008
Board of Intermediate & Secondary Education, Faisalabad
Matriculation/O-Level, , Matric In Science‎
Science
2002

Skills

Expert Food industry
Expert Warehouse Management
Intermediate Action Learning
Expert Admin Assistance
Expert Admin Operations Management
Expert Admin Tasks Management
Expert Administration
Intermediate Administration Operations
Expert Administrative Management 
Expert Analytical Skills
Intermediate Budget and Resource Management
Expert Business Development Strategies
Intermediate Business Management
Intermediate Client Dealing
Intermediate Commercial Business Command
Expert Communication Skills
Expert Computer Literate
Intermediate Configuration Switches
Expert Conflict Management
Expert Coordination Skills
Expert Cost Optimization
Expert Customer Analysis
Expert Data Comparison
Expert Data Management
Expert Dealing Complaints
Expert Developing Production Plans
Intermediate Direct Sales
Expert Document Creation
Expert Document Preparation
Expert Employee Management
Intermediate Employment Forms Processing
Intermediate End to End Sales
Intermediate End-to-End Sale
Expert ERP Software Command
Intermediate Export Development
Expert Factory Operations
Intermediate Field Recording
Expert Field Task Management
Expert Finance Administration
Expert Financial and Budgeting Skills
Expert Food
Intermediate Front Office Support
Expert h Operations Management
Expert Handling Assignments
Expert Hands-on Problem Solving
Expert Hygiene Management
Intermediate Implement Security Operations
Expert Installation Process
Expert Interpersonal Leadership
Expert Interpersonal Skills

Languages

Expert Urdu
Intermediate English