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Summary
Experienced and results-driven professional with a robust background as a Quality and Training Specialist, Client Management Specialist, and CX Specialist, showcasing a proven track record in the B2B Jazz Businessbr/sector. In my current position at Systems Limited, I have demonstrated a capacity for developing and executing impactful training programs, leading to a substantial enhancement in team performance.br/br/My responsibilities also encompass conducting meticulous quality assessments to uphold industry standards. br/br/Notably, I have excelled in adeptly managing client relationships and elevating the overall customer experience, contributing to a notable increase in satisfaction scores.
Experience
Supervisor of Quality and Training Department
Highly motivated professional with expertise in training and development, quality assurance, and team leadership. I am seeking a challenging position where I can leverage my skills in SaaS integration, KPI dashboard management, APQP and FMEA development, quality management, process improvement, and stakeholder engagement to drive results.
Training and Development (T&D)
Quality Assurance & Analyst Team
Training Module's
Training Trackers
Graduation Module's
SaaS Integrated
KPI's Dashboard
Quality Management
Process Improvement
Team Leadership
Results and Achievements
Client Calibrations & Management Meetings
Team Lead In Jazz Business Department B2B
Working as a B2B Business Corporate Specialist.
Dealing with JBC, SOHO/SME and Cooperate Clients in Business Operations and care with external and internal both clients via Emails and SIEBEL system Activities.
Also support Front end Teams i.e. Business Helpline. & also helpful in esclations in different Terms and Directives.
Addressing the Internal and External both concerns of KAM, TAM, JBC's, Sales and Customer Support.
Preparing different performance reports, Daily tasks reports, SLA and also workload segregations.
Handling different Operational Tasks, Esclation Matrix through Email Channel.
Arranging Team meetings, Hurdles for better out comes.
Responsible for all communication with our corporate sector client.
Strong cordination with my other departments mates for better and urjent resolution of any concern or issue of customer.
Main participation of the major Transformations of New System (DBSS).
Highly gripped and well equipped in new system.
After the Major transformation of system currently work as a Team Coordinator in both Businesd OPS/Care Queues.
Also having a knowledge of Warid B2B, B2G and Corporate Clients concerns/issues.
Also having a vast knowledge and experience of Bill Run.
Maintaining Customers Bill Day concern's and process as per SOP on designed Bill Day.
Jazz Business IT Operations & Care (B2B Specialist)
Working as a B2B Business Corporate Specialist.
Dealing with JBC, SOHO/SME and Cooperate Clients in Business Operations and care with external and internal both clients via Emails and SIEBEL system Activities.
Also support Front end Teams i.e. Business Helpline. & also helpful in esclations in different Terms and Directives.
Addressing the Internal and External both concerns of KAM, TAM, JBC's, Sales and Customer Support.
Preparing different performance reports, Daily tasks reports, SLA and also workload segregations.
Handling different Operational Tasks, Esclation Matrix through Email Channel.
Arranging Team meetings, Hurdles for better out comes.
Responsible for all communication with our corporate sector client.
Strong cordination with my other departments mates for better and urjent resolution of any concern or issue of customer.
Main participation of the major Transformations of New System (DBSS).
Highly gripped and well equipped in new system.
After the Major transformation of system currently work as a Team Coordinator in both Businesd OPS/Care Queues.
Also having a knowledge of Warid B2B, B2G and Corporate Clients concerns/issues.
Also having a vast knowledge and experience of Bill Run.
Maintaining Customers Bill Day concern's and process as per SOP on designed Bill Day.
Supportive Lead In Telenor Supply Chain Department
01 Month Experience in Telenor Pakistan Supply Chain Unit of B2B B2C B2G Department and also Deal in Number Inventory Project as Supportive Lead
Acting Team Lead In Telenor Pakistan
03 Months of work Experience in Telenor Pakistan Back Office Department in the Project of Digital Support Team & Social Media as a Acting Team Lead
Floor Supervisor in Telenor Pakistan Helpline
Approx 2.5 Years of work Experience as a Floor Supervisor in Multinational Company Telenor Pakistan in the Department of Inbound Official Helpline
Quality Assurance Analyst
Almost 10 Month Experience of Quality Assurance Analyst QA on International Injury Compaign of UK/US Based
Senior Technician
02 Year Experience in World Calls Broadband Company as a Senior Technician of Cooperate Client's and Complaints Managment
