Summary

I am hardworking and motivated Business Analysts who has acquired extensive knowledge in the field through the study of Business with Accounting & Finance specialization at degree level. I have strengthened my skills in the work environment by done internship at Maple Leaf cement Factory. I always like to get the task I have been given done in a professional and efficient manner and I have proved these skills through my studies at college and university. I want to apply my business development skills to an environment where they will make a significant impact on bottom line.br/Currently i am working with leading bank HBL as Customer service officer. My JD includes,br/Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Projects

Resume building

Experience

Company Logo
Customer Service Officer
Habib Bank Limited
Sep 2019 - Present | Okara, Pakistan

To handle customer's account opening applications and complete those applications efficiently and effectively according to Bank policy and procedures.Handle customer complaints and timely resolve those complaints.Manage account opening TAT.    Also manage branch look and cleanliness. Moreover manage branch OTC by transferring customers to ADC like mobile app, konnect agents and ATMs etc.

Company Logo
CSO
HBL
Oct 2019 - Jun 2022

Company Logo
Intern
Maple Leaf Cement Factory
Jul 2018 - Aug 2018 | Lahore, Pakistan

i have performed duties to analyze the company reports and manage to perform analysis on data.

Education

COMSATS Institute of Information Technology
Masters, Bachelors in Commerce, BBS‎
Finance
CGPA 3.7/4
2019
Punjab college for women okaar
Intermediate/A-Level, Intermediate in Commerce, I.Com‎
Commerce, Banking, Auditing
Percentage 86%
2014
Govt. Model School Okara
Non-Matriculation, Matric in Science‎
Physics, Chemistry, Biology
Completed
2012
BISE Lahore
Non-Matriculation, Matric in Science‎
Science
Completed
2012

Skills

Expert Account Management
Expert Accounting
Expert Accounting Skills
Expert Accounts Administration
Expert Aesthetic Procedures Knowledge
Expert Analytical & IT Skills
Expert Answering Inquiries
Expert Auditing
Expert Bank Reconciliation on
Expert Banking
Expert Branch Operations
Expert Brand Activation
Expert Brand Awareness
Expert Brand Management
Expert Business Development Strategies
Expert Business Problems Analysis
Expert Close Attention to Detail
Expert Communication & Coordination Skills
Expert Compliance
Expert Computer Skill
Expert Configuring Software
Expert Cooordination Skills
Expert Courteous
Expert Cross Cultural Communication Skills
Expert Cross culture communication skills
Expert Customer Satisfaction Management
Expert Documentation Skills
Expert Extrovert
Expert Financial Accounting
Expert Financial Monitoring
Expert Good knowledge of MS Office
Expert Key Account Relationship Building
Expert Maintain Proper Records as Per Bank’s Policy
Expert Maintenance Of Proper Record
Expert Microsoft Excel
Expert Monitoring Customer Transactions
Expert Operations Responsibilities
Expert Oral Communication Skills
Expert People Management
Expert Presentation Skills
Intermediate Process Management
Expert Qualitative & Quantitative Skills
Expert Record Keeping
Expert Record Keeping1
Expert Reporting Abilities
Expert Reporting Skills
Expert Result Oriented
Expert Revenue Analysis
Expert Risk Management
Expert Sales Networking

Languages

Expert English
Expert Punjabi
Expert Urdu