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Summary
I- More than 6 years of working experience in Customer services, Technical support and customer support
II-Having enough knowledge of Networking, Software and hardware installation.
III- Communication and interpreter skills
IV- International client support and account maintaining skills
V- Working experience of CRM and other dedicated platforms
VI- Currently completing my master degree in Computer sciences and looking for same opportunities in reputed organization to enhance my skills and knowledge.
Experience
Technical Support Executive
To provide technical support to overseas customers through incoming calls, web chat and email. Support includes troubleshooting, basic setup, replacements, refunds and other relevant queries regarding products, software and networking at real time according to the SOP’s
CSR
Facilitate and assist customers through incoming calls and email by providing them information related products and services under the defined KPI and Sops. It comprised different application working including CBS, CCBS, CARES, CMS and other relative application at real time for accuracy and pro-actively handling customers and possibly forward complaints to relevant department for further investigation and resolution
Invigilato
To conduct and manage examination centers for different exams under British Council like Alevel, Olevel, and ILETS nationwide. Strictly monitoring, time management, staff duties management, emergency exits, candidates verification, examination security and securely forwarding examination sheets with day report to the concerned department, were main DJs included.
