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Summary
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company
Experience
Compliance Control Group / Digital Fraud monitoring Unit / Fraud Analyst
1. Manage fraud prevention unit including 24/7 transaction surveillance.2. Manage fraud prevention including detecting Point of Compromise (POC) tomitigate bank from both financial and reputational losses.3. Investigate financial crime.
Fraud Investigation
1. Investigate All Frauds including digital2. Responsible for Preparing summary and/or detailed reports on investigative findings and/or referrals to state and federal agencies.3. Investigate financial crime.4. Prepare report on monthly and Quaterlly basis.5,prevention, and resolution of fraud Complaint.6.Maintain daily Complain MIS
Phone Banking Office(Outbound Call Officer)
1.Make outbound calls to prospective and existing customers to provide them with information on new products, discounts, and services.2 Respond to questions and concerns of customers over the telephone, according to established policies and procedures.3. Maintain Call MIS on daily basis of record purpose
Phone Banking Office (Inbound Officer)
1.Exceptional ability to know all bank programs and present the right programs to each customer2.Able to utilize computer productivity software3.Excels as a team player4.Dedicated to creating repeat banking customers5.Strong communication skills in person and over the phone6.Able to work any station in a bank and still provide excellent service
