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Summary
More than 16 years of working experience in Field of Customer Service as a Supervisor or Team Management, From the Customer Services Experiences now willing to Enhance & Upgrade own Skills and Expertise in Sales and Marketing Field such as Sales, Business Development, Marketing, Public Relations & Client Services.
Skilled in developing and maintaining a broad vision, cultivating excellent relationships, and communicating effectively across the organization to build focused and productive teams.
•Maintain a climate that attracts, retains and motivates top quality personnel.
•Recruit, train, appraise, supervise, support, develop, promote and guide qualified personnel.
•Ensure effective management with provision for succession.
•Design, support and oversee cross-functional teams throughout the Organization.
•Achieve maximum productivity and effectiveness in the organization.
•Build and leverage professional reputation.
•Get results working with different and difficult personality types
•Maintain focus in pressure situations
•Possess the ability to work independently, determine priorities and meet deadlines.
•Motivated, take responsibility for failures and pride in a job well done.
Projects
Experience
Senior Relationship Manager
Major Responsibilities:
Customize Takaful programs to suit individual customers, often offering a Takaful plan Covering a variety of risks.
Explain features, pros and cons of various policies to promote sale of Takaful plans.
Develop marketing strategies to compete with other Individuals or companies who sell Takaful.
Making daily, weekly and monthly reports and sending them to the seniors.
Sales Marketing Operation Manager
•Looking Sales & Marketing Operations of different type of Projects.
•Maintain Sales Targets on ground level with the field force.
•Design, support and oversee cross-functional teams throughout the Organization. •Achieve maximum productivity and effectiveness in the organization.
•Build and leverage professional reputation among the clients.
•Ensure effective management provision for succession.
•Recruit, train, appraise, supervise, support, develop, promote and guide qualified personnel of Organization.
•Maintain a climate that attracts, retains and motivates top quality personnel.
Area Supervisor
Major Responsibilities:
Train the employees to work efficiently to ensure smooth and continuous operations
Maintaining the employee attendance records and leave reports
Assisting various policies to the management staff that would help in meeting business goals
Implementing the production plans with respect to the approved schedule
Monitoring the on-going work and identifying the problems if any
Initiate continuous improvements of technology and procedures for operating excellence
Performing complete installation and maintenance of ADSL, VDSL & IPtv Technologies.
Working Experience on MSAN, RAN, MDF & Frame Cabinets.
Directly interlink with STC Controller.
To work closely with Project Manager in order to help them to provide best service.
Network and Customer Support Engineer
• Working over LAN & WAN
• Managing all computer machines
• Performing Installations, technical support, troubleshooting and the maintenance of network equipment’s installed
• Directly interlink with ISP’s with aspect of troubleshooting
• Up grading of software & hardware equipment’s
• Monitoring & managing web portal of Abacusoft Corporation
• Diagnose and troubleshoot International (US & Canada) Client site issues on phone also monitor live chat for instant clients.
• Arrange and conduct meetings and training sessions.
• Managing HR & Administration department.
• To work closely with CTO & Director in order to help them to provide best service.
