Summary

Highly trained and dedicated inventory and logistics specialist with years of experience in organizing and managing shipments and inventory. Proficient in coordinating barge orders and deliveries, monitoring and tracking shipments and documenting shipping expenses. Adept at performing customer follow-up services as required on a case-by-case basis.

Experience

Company Logo
Senior Officer Logistics
Sapphire Retail LTD
Oct 2022 - Jan 2024 | Lahore, Pakistan

Managing inward and outward of inventory and shipments.
Managing receiving, sorting, stacking and dispatch products.
Managing E Fulfillment.
Managing dispatch for online sales.
Handling of international orders.
Managing Returns.
Raising claims against shipments with short and damaged contents.
Managing supply chain from B To C ( Business To Consumer)
Last mile delivery.
3PL correspondence for smooth pickups and deliveries.
Payments and shipments reconciliation.
Ensuring of quality of product and service.
Logistics Management.
Inventory Management.
Maintaining system vs physical stock count.
Products Listings on shopify.
Maintaining an updated data base of all shipments delivered and return.
Staff scheduling.
Managing Omni centers.
Handling of DHL and FedEx Portals for international orders

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Operations Executive
Laam.pk
Jun 2021 - Oct 2022 | Lahore, Pakistan

Leading and training the team.
Maintaining inward and outward of inventory.
Receiving, sorting, stacking and dispatching products.
Handling of online store selling fashion wearproducts.
Managing dispatch for online sales.
Managing E Fulfillment.
Managing supply chain from B To C. ( Business To Consumer)
Experience of handling 1700 plus orders on daily basis.
Experience of handling 2000 plus inward of units.
Handling of international orders.
Ensuring quality of product and service.
Operations and warehouse reporting.
Managing in transit shipments.
3PL correspondence and shipments reconciliation.
Inventory Management.
Team Management.
Logistics Management.
Shipment’s reconciliation.
Stock cycle count.
Maintaining system vs physical stock count.
Correspondence.
Cash handling.
Customer Services.
Products listings on shopify.

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Operations Executive
Blue East (Orient Group Of Companies)
Aug 2019 - Jun 2021 | Lahore, Pakistan

Handling Dispatch for online sales.
Managing stock leaves at warehouse.
Aligning pickups to courier partners accordingly.
Reconciliation of hold and delivered shipments.
Handling returns and exchange of orders.
Creating orders.
Generating Airway bills for orders.
Handling logistics issues.
Keeping follow-up of picked and unpicked orders.
Overseeing/Handling customer pre and post sales quires and issues.
Correspondence with warehouses, concern courier vendors and customers through email and phone.
Managing fleet to ensure same day delivery of orders pertaining to Lahore.
Coordinating with vendors to ensure smooth operations.
Strategies formation for effective operations department handling.
Handling online platforms of orient, reason and girl nine.
Handling of outsourced online platforms of Shahsawar and Waves to ensure smooth pickups from concern vendor and delivery to consignee.
Handling of orders on darraz.pk portal.
Making status report of orders on weekly and monthly basis.
Products listings on shopify.
 

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Dispatcher
FedEx Gerry’s International
May 2018 - Jul 2019 | Lahore, Pakistan

Leading the team of 20 couriers.
Fleet management.
Ensuring delivery of FedEx packings to customers on demand.
Receiving, sorting and dispatching out station import shipments deliveries.
Responsible for courier’s pickups and deliveries and ensuring that the standards of FedEx are being met.
Maintaining ongoing communications with clients.
Handling telephone calls.
Handling e mails.
Maintaining record of hold shipments and ensure that they are kept safely.
Reconciling cage of hold shipments twice a week.
Maintaining an updated database of all shipments deliveries and returns.
Resolve customer’s complaints in a timely manner.
Giving self-collection to customers who authorize self-collection and taking cash.
Address any issues with late or missing shipments or expected deliveries.
Receiving, sorting and dispatching passports according to their cities from UK VAC (Visa Application Centre).
Making operations overview report on daily basis to avoid any discrepancies.

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Trainee manager operations
Burger king
Jan 2017 - Apr 2018 | Lahore, Pakistan

Leading and training the team. 
Welcoming guests. 
Scheduling staff. 
Handling guests complaints and issues. 
Opening restaurant. 
Managing opening tasks. 
Closing restaurant. 
Managing closing tasks.
Handling front counter.
Time management. 
Inventory management. 
Cash management. 
Home delivery management.
Sales management.
Quality management. 
Cost control management. 
People management. 
Staff scheduling. 
Taking temperature of products to make sure equipment’s are working properly and products are cooked properly. 
Ensuring compliance with licensing, hygiene, health and safety legislation. 
Handling equipment. 
Overseeing stock levels. 
Ordering stock. 
Making sure service is done according to the SOS of the organization. 
Ensuring cleaning of restaurant.

Education

College of Tourism & Hospitality Management (COTHM)
Diploma, Post Graduate Diploma‎
Hospitality & Tourism, Human Resource, Marketing
Completed
2016
University of the Punjab
Masters, Masters in Arts, Political science‎
International Law, Pakistan Studies, Public Administration
Percentage 50%
2015
University of Punjab
Bachelors, Bachelors in Arts, Arts‎
Arts
2010

Skills

Expert Warehouse Managment
Expert Strong Organizing and Planning skills
Expert word,excel
Expert 3PL
Expert Accounts Administration
Expert Administrative Processes Command
Expert Build Strong Teams
Expert Client Service Oriented
Expert Computer Skill
Expert Cooordination Skills
Expert Customer Management
Expert Deadline Driven
Expert Delievry Planning
Expert Dispatch Skills
Expert Dispatches
Expert Documents Maintenance Skills
Expert eCommerce
Expert ECommerce Store Handling
Expert Email List Management
Intermediate Enterprise Resource Planing
Expert Feedback Assessment
Intermediate Freight Forwarding Experience
Expert Handle Operations
Expert Interpersonal Leadership
Expert Inventory Accuracy
Expert Inventory Analysis
Expert Inventory Control
Expert Inventory Distribution
Expert Inventory Management
Expert Inventory Planning Skills
Expert Inventory System Handling Skills
Expert Issuance Receiving
Expert LAST MILE DELIVERY
Expert LTV Driving Licens
Expert Manage Costumer Queries
Expert Management Analysis 
Expert Negotiations
Expert Oder Management System
Expert Online Store Management
Intermediate Opera (Property Management System)
Intermediate Oracle
Expert Order Fulfillment
Expert Order Processing
Expert Outstanding Leadership
Expert Quality Delivery
Expert Record Keeping
Expert SAP Supply Chain Command
Expert Stock Management
Expert Supply Chain
Expert Time Management 

Languages

Expert Punjabi
Expert Urdu
Expert English

Ali Contacts

Mohammad Waqas
Sozo Inn Private Limited M/s Luxus Grand Hotel Lahore