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Summary
Professional Strengths:
Communication skills: Strong communication skills to answer customers clearly, I understand and communicate information effectively in writing, by phone, or to person.
Customer-Service Skills: Retain customers by answering customers' questions and complaints in a helpful and in professional manner.
Interpersonal skills: Creating positive interaction with customers is an essential part of my job.
Listening Skills: Possess excellent carefully listening, understanding and responding skills in order to help
customers.
Patience: Capability to multitasking with the quality of patience and politeness especially when interacting with difficult and irate customers.
Problem-solving skills: Always determine solutions to a customer's problem by resolving issues effectively to ensure absolute customer satisfaction.
Experience
Manager customer care and client services
Correspondence with Corporate sector and in-house clients to Uphold good and long term business
liaison.
 Communicate the updated progress of the project or campaign with respective client via email or phone.
 Responding to emails, phone calls and direct meetings with corporate and walking customers regarding
any query or questions about services, products or complaints.
 Collecting production report on daily basis from production department and presenting to the Director
with delivery schedule and further progress.
 Making sure that job has done on time with execution and completion form with photographs.
 Processing job orders to other related departments with time frame.
 Try to create a good & healthy work environment in the office.
 Ensuring a discipline in office.
 Conduct department meetings on regular basis at least twice in a month.
