ï‚·Maintained flexible schedule and responded to after-hours and weekend emergencies. ï‚· Analyzed complex project server issues and worked on large enterprise and business-critical applications. ï‚· Made recommendations regarding information technology infrastructure overhauls. ï‚· Led server infrastructure development, quality assurance, and staging and production systems. ï‚· Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments. ï‚· Resolved issues and escalated problems with knowledgeable support and quality service. ï‚· Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, effieinct implementation and comprehensive support. ï‚· Standardized job tasks and trained junior team members on industry best practices and standards. ï‚· Maintained excellent attendance record, consistently arriving to work on time. ï‚· Resolved conflicts and negotiated mutually beneficial agreements between parties

• Provide user support with regard to all aspects of our core systems, including report/saved search development, configuration, workflow and script development
• Develop and implement improvements to processes and procedures
• Participate in the development, enhancement and management of internal IT processes, methods, standards and tools
• Organize and prioritize ERP systems development work effectively to meet key milestones and business objectives
• Work with other IT partners to ensure optimal performance of the applications
• Analyzes business processes and provide recommendations for improvement
• Use project management techniques to plan, manage and communicate project activity, project status, project budgets and project costs
• Design, develop, implement and coordinate systems, policies and procedure.
• Ensure security of data, network access and backup systems (Daily, Weekly and Monthly).
• Communicate between Users, Developers & Management.
• Act in alignment with user needs and system functionality to contribute to organizational policy.
• Identify problematic areas and implement strategic solutions in time.
• Preserve assets, information security and control structures.

Manage company’s Information System and ensure smooth and stable performance of its ERP System.
• Responsible to monitor application as a quality control engineer and test all newly made modules of Oracle ERP system also managed its computer networks.
• Perform advanced diagnosis procedures on applications and advice on compatibility ofHardware, applications and operating systems according to our user requirements.
• Administration of Oracle 10G Database, Forms & Report services.
• Administration of Red Hat Enterprise Linux 4.0 server (for Oracle database server)
• Window 2003 Oracle Backup Server.
• Installation & configuration of clients for Oracle Application.
• Daily backup for database & Application servers.
• Management of ISA server to keep forms and report services in up & running condition.
• System disaster recoveries & restoration. In case of system downtime.
• New security enhancements in existing system to manage different department independently.
• Connectivity for local area network (LAN) and wide area network (WAN) systems; coordinating special projects including network related wiring plans, LAN/WAN hardware/software purchases, and system installation, backup, maintenance and problem solving; providing network and remote connectivity hardware/software support.
• Ensuring that all users are properly trained in the use of the components to which they are granted access.
• Facilitating communication between component owners and development teams to ensure that enhancements are implemented correctly and in a timely method.
• Designing, implementation & management of a new module in the software.
• New reporting requirement as per requirement of different departments.
• Defining, implementing and testing disaster recovery plans for the MIS.
• Back recovery schedules.
• Remote technical assistance for remote site.
• Troubleshooting, Drivers Configuration, and Software Installation.
• Designing, implementation & management of Oracle b

• Responsible for administering network.
• Responsible for network performance utilization, security monitoring and server maintenance
• Initiated and implemented LAN documentation procedures for server administration.
• Administers systems and servers related to district LAN and WAN (e.g. E-mail system, account
Creation, Group Policy, phones, voicemail, Call Flow, etc.) To ensure availability of services for Authorize users.
• Manages, installs, maintains, and repairs network hardware and software applications.
• Monitors and maintains system and network security and virus protection.
• Creates and maintains documentation for all network systems.
• Performs other duties as assigned by Director of Technology
• Install, upgrade and support hardware and software on PC workstations and servers.
• Install and support Windows operating systems, multiple versions and other off-the-shelf..
• Troubleshoot and correct user operational problems and/or system problems.
• Handling bandwidth issue with providers like DSL and Wi-Fi.
• Suse Linux with Squid as a proxy server and on clients ends, using Windows XP.
• Asterisk server to make calls and soft phone on clients end. Asterisk provides a complete call centre solutions like call monitoring, call logs, call recordings, call forwarding and call conferences, etc