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Summary
Hello Everyone
Greeting!
My Name is Muzammil Hussain. I have done BS in Electrical Telecommunication Engineering from COMSATS Islamabad, completed in Jan-2017. Since May-2017 I have been working in Electronic Security Company as an Assistant Manager Technical Support & RMA. My JD is mentioned in My CV as an Engineer at Electronic Security Company. I m also registered with PEC as an engineer.
At Electronic Security Company, I have done multiple CCTV certifications like HCSA, HCSP, HCSA-VMS, HCSA-Non Video, HCSA basic Maintenance (certificate Will be furnished upon request). I also completed many Corporate Projects related to CCTV at Electronic Security.
Please find my CV attached below for the above-mentioned position. If you need anything else, I would be happy to assist you.
Thanks & Regards!!
Muzammil Hussain
Projects
Experience
Manager Technical
Enter Description
AM Technical Support & RMA
Responsibilities & Skills:
My core responsibilities are end-to-end Project management, Pre/Post Sales Technical Support, IT Support, After-sales Services, Network Solution Designing & Deployment, Tender Preparation, Participation & Deployment, Day to Day office Management Tasks.
Hands-on Experience of Hikvision/Scout CCTV Cameras, Recorders, Storage Servers/SAN/NAS, Video Wall Controllers & Decoders, Access Control Systems & Video Intercom Solutions, BOSCH Public Address & Conference Systems, TP-Link Networking, SDN & Omada Solutions.
Remote & Onsite, day-to-day technical Support to Customers, Resolving their issues & Marinating a good customer experience.
Managing end-to-end Corporate Projects i.e Surveys & Technical Resource Allocation, Solution Design, Product Demos, Technical Training, Project Planning, Documentation, Implementation & Handover.
Arranging Internal Technical & Commercial Training Sessions for Engineers & Sales Staff to increase their product knowledge & understanding to support new business opportunities.
Managing Hikvision & Internal Technical KPIs to meet the Monthly/Semi-annually/Annually Objectives.
Resolving day-to-day RMA issues in liaison with Lab Team and properly implementing Hikvision RMA Policies.
Managing Hikvision & Internal RMA KPIs to meet company & Hikvision objectives.
Implementing necessary measures to more improve company Technical Support & RMA Capabilities.
Updating ESCO Showrooms with Latest Products to showcase Market trending solutions.
Handling ESCO CRM (Odoo) for day-to-day Support Tickets, Sales Queries, Project Meetings & Inventory.
Maintaining ESCO Internal IT related equipment i.e Laptops, Printers, Cameras & Recorders, EAP & Routers, etc.
Customer Sales Representative
I have learned about:
Telemarketing
Enhanced my communication and negotiation skills.
