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Summary
Self-Motivated, results driven and hard working indivually. Currently delivered sustainable results in optimizing the business processes. Increasing departmental efficiency. Establishing elecated quality control criteria's exceeding Customers/Client expectations over the 6 years of experience in Customer Services, Business Development, Quality Assurance, Operation Management and Sales Training.br/br/bSpecialitiesbr//bbr/olliLeadership (People Management)/liliContact-Center Operation Managment./liliRelationship and Client Enagagment./liliBusiness Process Improvment./liliTraining and Recruiting./li/ol
Experience
Customer Support Associate
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Live Ops Associate
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Contact Center Team Lead
Was helping a manager keep a company running smoothly by taking on some managerial tasks, such as overseeing employees or providing customer service handling Social Media platform like facebokk, Instagram etc
Can answer all customer questions and complaints via live chat and inbound call method and resolved in a timely manner.
I Can research and resolves documentation errors or discrepancies on complex customer problems.
I Can handle Call Center operations further Company strategic plans and are in accordance with established policies and procedures
Skills - Leadership Skills Ability to learn new tasks and challenges Responsibility Decision-Making Capability
Customer support Executive
JD's :
Telenor postpaid (B2C Marketing)
Mobile financing services of Jazz Cash
Managing incoming calls and customer services inquires.
Identifying and assessing customer needs to achieve satisfaction.
Manage large amount of incoming calls.
Built sustainable relationships and trust with customer accounts through open and interactive communication.
Follow communication procedures, guidelines and policies.
Provide accurate, valid and complete information by using the right method/tools.
