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Summary
An experienced professional having approx. 3 years of career in the Logistics Operations of a Renowned OMC and committed to provide support in order to have smooth operations throughout the fleet movement with a passion to maximize the revenue of COCO fleet against the revenue of vendor fleet. Utilization of cost reducing techniques has helped in enhancing resolving technical issues efficiently. Effective coordination with outsourced fleet managing partner for remaining compliant with OGRA regulations and maintaining company's goodwill.
Also, having an experience of two years within the capacity of customer service at PTCL’s Contact Centre where I was able to get promoted two times and concluded the journey as a Customer Support Specialist.
Having a mindset to contribute enthusiastically in a learning and sociable environment of a reputable organization to advance my professional skills and present flawless results to maximize the growth of the company.
I believe in teamwork and the effectiveness of a collaborative approach that makes each member of the team understand that they are all parts of one machine.
Projects
Experience
Fleet Operations Officer
Logistics DepartmentIn coordination with supply and sales team prior to release of product to plan and arrange the fleet at loading terminals.Supervising the movement of all Inbound and Outbound COCO fleet from supply points to destinations in order to get them reported in OGRA provided lead time.Taking necessary measures to resolve uncertain problems during the trip so that the fleet physically reports at their respective destinations in OGRA lead times.
Utilizing route optimizing techniques to reduce overall cost of logistics operations.
Effective Coordination with Transporters (Outsourced Fleet) for having smooth operations in order to remain compliant with the regulations of OGRA.Verification of monthly carriage bills of General Transporters worth 100 to 150 million of net freight amount.Maintaining record of all task related data for the purpose of Audit or future prospects.Maintaining daily feasibility report which includes the status of all the COCO fleet.Checking violations (Over-speeding, Over-night movement) made by third party drivers and Counseling their Supervisor for safe and secure movement of complete COCO fleet (especially during transfer of product).Verifying the movement of fleet through tracker reports and LIVE monitoring.Coordination with tracker companies; In case of Tank Lorry\'s tracker not reporting on Tracker and for verification of trips.
Customer Service Specialist
JD:
- To provide great assistance to the clients in order to smoothen their utilization of PTCL Products.
- To answer queries and deliver on call resolutions.
Internee
Was appointed as an internee at Barkat Power Limited which is associated with Fateh Textile Mills Limited, Hyderabad. I acquire knowledge about the power generation and their control units particularly PLCs (Programmable Logic Controllers).
