Summary

Work Experience (3 years)
 Customer Services Executive
With Telenor Pakistan for two years.
 Branded Retail Executive
With Telenor Pakistan for six months.
 Area Development Executive in Sales & Distribution.
Currently working with Telenor Pakistan.
Customer Services Executive Responsibilities
 Achieving the S&Sc monthly revenue targets
 Do suggestive selling to the visiting subscribers.
 Supporting staff in achieving their upselling targets
 Providing extra ordinary customer services to vising customers and improving their experience
 Ensuring top if the line customer relationship management.
 Adhere to administration requirements and discipline at S&SC
 Working as a team player in Harmonized manner
 POC of NPS South region
 AM/TL Backup
 Merchandising of S&SC


Branded Retail Executive Responsibilities
 Adherence of visual standards as per brands requirements
 Regular stores visits and audit reporting
 Forecasting and budget management of S&SC & Easy Shops branding
 Assist/ Plan Brand Activation/ Promotion Activity in achieve targeted sales for respective brands
 Enhance Brand promotion and marketing activities
 Build and maintain relationships with key personnel/ Stakeholders/ Vendors
 Assist in Branded Retail projects
 Implement marketing, Activation and Promotion activities by coordinating with marketing coordinators
 Coordinate with operations team to understand customer preferences & buying behavior
 Prepare monthly audit report of Easy shops and S&SCs

Area Development Executive Responsibilities
 To guide & lead BDOs who are directly reporting to me
 Responsible for business development activities as well as achievement of targets (sales of all company products) within the assigned belt
 To ensure successful roll-out of company products and given targets with the help of BDO’s (6 BDO’s in GSM & 6 Bdo’s in FS) & proper communication of plans at the Sales & Distribution channel across